Heatcraft Launches Certified Contractor Program


Heatcraft Worldwide Refrigeration is increasing the value of its service-training programs by launching its new Certified Contractor Program to qualified service contractors and individual technicians. Contractors and technicians who complete the training and pass the certification exams will be able to enhance their reputations as trusted resources for quality service on leading-edge commercial refrigeration products. Additionally, the certified contractor will have access to exclusive benefits, such as nationwide recognition by being listed on the Heatcraft website, future training discounts and access to the Heatcraft Commercial Finance Program, which provides financing solutions for their end-users.

“As refrigeration products become more complex to comply with pending regulations for energy efficiency and environmental sustainability, our customers need to know their Heatcraft systems can be installed and serviced by certified contractors and technicians who are up to date on our technology and have priority access to parts and factory experts,” said Ray Clarke, Director of Parts Sales & Warranty Administration, Heatcraft. “To start, we’re focusing on training for our proprietary refrigeration controls, with expansion to other products to follow. We want our customers and wholesalers and the service industry to know that this is part of our ongoing strategy to deliver value-added products and services to our end-users.” Initial technical training for the Certified Contractor Program will cover best-practice techniques for the installation, maintenance, programming and troubleshooting on three proprietary control systems:

  • Beacon II Refrigeration System
  • Quick Response Controller (QRC)
  • SMART Controller II
To qualify for the program, refrigeration contractors or service companies must be properly licensed and insured and must agree to maintain at least one Heatcraft-certified technician at each location. Qualified individual refrigeration technicians must have a minimum of five years of commercial refrigeration experience and must pass a pre-qualification exam on their knowledge of basic commercial refrigeration. They must complete all certification courses on Heatcraft proprietary equipment and pass exams for each. “Our end-user customers, including foodservice, food retail and cold storage operations, often ask us for referrals to competent service contractors in their geographic areas,” Clarke said. “We’ll now be able to increase their confidence and trust in Heatcraft by referring them to factory-certified contractors and technicians.”


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