Gray & Adams’ position as the UK’s leading supplier of temperature-controlled semi-trailers and rigid vehicle bodywork has been proven for the fifth year running at the 2020 Temperature Controlled Storage and Distribution (TCS&D) Awards, winning a fifth back-to-back Refrigerated Trailer of the Year award. It also took home the Customer Service Award for the very first time, celebrating Gray & Adams’ dedication to going above and beyond for its customers.
On Wednesday 18 Nov 2020, at an online awards ceremony (due to the Covid-19 pandemic) which celebrated many industry successes in a challenging period for businesses, Gray & Adams won its first Customer Service Award and also took home the Refrigerated Trailer of the Year Award for the fifth year in a row at the TCS&D Awards.
The awards recognise companies and individuals who have made a difference in the temperature-controlled storage and distribution industry, and Gray & Adams’ continued nomination and success at this event has recognised its achievements in providing best-in-class products, trusted expert support and building a lifetime of value for its customers.
Gray & Adams has a hugely successful history at the awards, having won its first two awards in 2016 for OEM (Original Equipment Manufacturer) of the Year and Refrigerated Trailer of the Year. It then went on to win awards for Refrigerated Rigid of the Year in 2017 and 2018 and further Refrigerated Trailer of the Year Awards in 2017, 2018, 2019, as well as the Innovation Award in both 2018 and 2019.
This year, Gray & Adams has won two industry awards, highlighting its on-going commitment to continuous improvement, innovation and customer service excellence. With a commitment to customers that goes above and beyond the exceptional lifetime of its products, winning the Customer Service Award for the first time, is an accolade it is proud to celebrate.
As a business, Gray & Adams has enjoyed several reasons to celebrate in recent months, having won a 2020 Queens Award for Enterprise in Innovation for its double deck trailers and inclusion on The Sunday Times Top Track 250 League Table in September this year, following previous Top Track 250 success in 2016, 2017 and 2018.
James and Peter Gray, Joint Managing Directors at Gray & Adams, commented:
“Gray & Adams has always had a strong business ethos built around people, quality and innovation. Winning these awards in such a challenging year throughout the UK is testament to the commitment of our expert staff, who work tirelessly to provide engineering excellence, industry leading customer service and aftersales care that is second to none. Their endless commitment to building bespoke products which set the standard for quality, delivering expert support which adds value to our customers and a clear focus on developing the best industry talent, has facilitated our success and growth over the last 60+ years”.
