For the second year running, County Down-based Carrier Transicold Northern Ireland was named Network Service Partner of the Year at Carrier Transicold UK's Performance Assessment and Competitive Excellence (PACE) awards.
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Carrier Transicold Northern Ireland secured the top spot within the company's service partner network with an impressive score of 97 per cent – the highest in the history of the PACE programme – beating its 2017 result of 95 per cent.Scores are based on 29 key performance indicators (KPIs) across 39 service standards, which include breakdown response times and spare parts availability to ‘first-time fix' rates and planned maintenance completion figures.
"Carrier Transicold Northern Ireland has maintained a fantastic level of service throughout the last 12 months," said Scott Dargan, managing director, Carrier Transicold, Northern Europe and Service EMEAR.Recording a score of 97 per cent is an outstanding achievement and proof of the team's commitment to continuous improvement and providing the best possible customer service.The team is a true asset to the Carrier Transicold network and I congratulate them for their consistency and dedication.
Vincent Marmion, manager, Carrier Transicold Northern Ireland, dedicated the award to the late Gerry Callaghan, a former sales and service representative who helped to set up Carrier Transicold Northern Ireland in 2003, and played an instrumental role in the business receiving its first PACE award in 2017.
Two service partners owned by Lynton Refrigeration Ltd rounded out the top three PACE award winners. Carrier Transicold Northern (Stockton) placed second, also a repeat of its 2017 achievement, while Carrier Transicold Manchester placed third.
"This is a fantastic achievement and really shows the dedication and hard work that both teams have put in over the past 12 months," said Scott Walsh, operations director, Lynton Refrigeration Ltd.
The PACE Recognition Award went to Carrier Transicold Cornwall for its commitment to excellence, having recently invested in a new depot and demonstrating dedication to consistently developing the skills of its seven engineers.
