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COVID-19: Company announcements

Date: 18 March 2020


Read announcements of the HVACR companies:

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ASHRAE

ASHRAE continues to monitor the outbreak globally and is committed to the safety of its members, staff, course registrants and the general public. ASHRAE Learning Institute will postpone all in-person, public courses scheduled for March, April and May. ASHRAE will continue to monitor the circumstances for courses scheduled for June 2020 and beyond. Should you have questions or concerns related to your attendance or travel plans, please contact edu@ashrae.org. ASHRAE has developed proactive guidance to help address concerns related to coronavirus disease 2019 (COVID-19) with respect to the operation and maintenance of heating, ventilating and air-conditioning systems, which can be viewed at ashrae.org/covid19.

Message from ASHRAE President Darryl Boyce

Like all businesses around the globe, ASHRAE must react to the ongoing threat of the COVID-19 pandemic. As the Society determines how to respond to the evolving circumstances, our highest priority is the safety and welfare of our volunteers and staff. ASHRAE recently announced the creation of the ASHRAE Epidemic Task Force to help deploy ASHRAE's technical resources to address the challenges of the current pandemic and future epidemics as it relates to the effects of heating, ventilation and air-conditioning systems on disease transmission in healthcare facilities, the workplace, home, public and recreational environments.

Members will be kept informed as ASHRAE adapts to these rapidly changing circumstances. We hope that you and your families are healthy, safe and secure.

Sincerely, Darryl K. Boyce, P.Eng., 2019-20 ASHRAE President



AREA

COVID-19: enabling refrigeration, air conditioning and heat pump contractors to fulfil the essential needs of our European citizens.

The COVID-19 outbreak is an unprecedented situation for Europe. The EU and Member States are facing a major challenge: protecting people’s health and safety whilst mitigating the enormous economic impact of the pandemic and of the confinement measures that are put into place across countries.

In this period of global health crisis, cooling is critical to fulfil the most immediate needs of our European citizens: preserving food and medicines, providing thermal comfort in hospitals and homes, keeping data centres running, and much more. In this context, refrigeration, air conditioning and heat pump contractors represented by AREA play an essential role by ensuring the maintenance, repair and overall efficient functioning of refrigeration and cooling systems. They allow the cold chain to operate and the Internet to function, and they support healthcare.

We call on European and national leaders to enable refrigeration, air conditioning and heat pump contractors to fulfil their duty in support of our European citizens’ most essential needs and in full respect of the sanitary measures protecting operatives’ health and safety.

This notably means:
• Recognising the essential characteristic of refrigeration, air conditioning and heat pump contractors
• Allowing cross-border circulation of operatives under reasonable health and safety conditions
• Preserving the flow of refrigeration and air conditioning equipment and parts

We look forward to working closely with authorities at European, national and local levels to fight the pandemic and win the battle against COVID-19.

Marco Buoni, President


REHVA

COVID-19 Guidance

As response to the coronavirus (COVID-19 or SARS-CoV-2) pandemic, REHVA experts drafted a guidance document on how to operate and use building services in areas with a coronavirus outbreak to prevent the spread of COVID-19 depending on HVAC or plumbing systems related factors.

This REHVA document considers the best available evidence and knowledge to date, utilizing an ongoing Dutch literature review elaborated by dr. Francesco Franchimon, complemented by international REHVA experts as a joint effort.

Due to the ever-changing information about the disease, the document will be updated and complemented with new evidence when it becomes available. REHVA thanks the co-authors of this document for their much-appreciated contribution.

REHVA COVID-19 guidance document


IOR

Dear Members

As we are all experiencing challenging and unprecedented times, I am writing to confirm that the IOR is continuing to operate with all staff working from home, so please email any queries you may have. We have changed all meetings to webinars for the foreseeable future – IOR is well prepared to run web-based meetings and conference calls and has done so for some time. If you are a member of a committee or booked onto any event you will be sent a webinar registration link so that this important work can continue. IOR also has eLearning training, webinars on RACHP technical topics and issues new publications online every quarter.

We hope that this technical information and services will support our members who are working hard to keep food chains robust, hospitals safe, and necessary industrial processes or buildings operational.

On behalf of the Trustees and staff at the IOR and SES we wish all of our members, both in the UK and internationally, and those we work with good health.

Kevin Glass FInstR, President and Chairman of the Board of Trustees Institute of Refrigeration

Email for IOR queries - ior@ior.org.uk


TEKO

Dear business partners,

we are dealing very seriously the situation regarding corona virus. Therefore, we have established a crisis team beginning of last week, which, in addition to the already implemented hygienic regulations, has dealt with necessary further measures.

TEKO has implemented the following comprehensive measures in order to maintain production and business operations.

• Production employees and production related divisions have been divided into two completely separated shifts. They work from 06,00 am to 10,00 pm, including a time gap for changeover. (Furthermore, we are able to produce at our subsidiary Frigopol).

• Employees from other departments such as Sales, Engineering, Purchasing, Quality & Service, Telephone Centre and Management have been split into two groups. They are physically separated from each other. (Old and new building in Altenstadt 50 m apart)

• Physical contact between separated colleagues is not permitted. Fortunately, we introduced the MS Teams communication tool six months ago and are able to maintain extensive communication, also with you.

• The canteen and social facilities are closed, lunch breaks are only allowed separately at workplaces or outside.

• Our sales representatives has to work in their home offices and are not allowed to visit any TEKO offices until further notice. For this reason, there is no ban on business trips for them. The same applies to a part of our aftersales service.

• We have already increased our stock of components (which amounts an average of about 10% of our annual turnover) to an even higher level one month ago to provide you with the best possible service.

So far, there have been no delays in deliveries from our national and international suppliers.

• Additionally we have set up two more warehouses for WURM components in Germany (North and South) in order to ensure the availability in any case of emergency.

All measures are taken to ensure the ability to deliver and to provide customer service, as well as to protect the health of our employees. Of course, nobody can foresee the development of such a situation. The crisis team will permanently monitor the corona situation and, if necessary, correct measures. We wish all of you health and strength in this challenging and unknown situation.

Kind regards, TEKO Refrigeration


Officine Mario Dorin SpA

We are experiencing turbulent times, we must face sudden and continuous changes in our plans and in our habits, but we don’t give up! Our values and our beliefs are stronger than ever! We are sure of winning this battle, all together! Deeply proud to represent, with all our staff, a century of history and excellence of the Italian industry, we don’t stop! It will not be the meters or the kilometres of distance that stop us! The methods change but not the prompt response to the needs of our customers.


Rivacold

We are going through a very complex period and, even if the worst seems to be behind us, we face every day, like everyone else, both the concerns about the health aspect and the economic consequences of this world crisis. We are a Group that, only in the Municipality of Vallefoglia, employs about 1200 people: the responsibility we feel we have towards these families has prompted us to act carefully and in collaboration with the health authorities, respecting not only the regulations, but mainly meeting the understandable need for safety of all employees. For this reason, we can announce that as early as last week, we started serological tests on all our workers to identify those who are potentially positive and those who have already developed antibodies: we chose the utmost caution by still keeping people who have even a minimum viral load isolated, although not sufficient for the transmission of the infection. We are preparing, with this information, for the future recovery of the full functioning of the company. We will adopt a way of working that will be different from what we are accustomed to, in which physical distancing, smart working and personal protective equipment - such as gloves and masks - will ensure complete protection for all our employees and their families. However, since March the 14th, the same precautions have already been used, to guarantee the supply of refrigeration systems limited to only essential companies in the food and medical supply chain.
To go back to 100% production, we want our company to be 100% secure.
This is our next goal and the biggest contribution we will give to our territory, like all the efforts we made since the beginning by providing the masks free of charge to the Local Police corps, to the Municipality, and to the local Health organization and by participating in the 15 respirators supply that were donated to the Marche Nord hospital in order to increase intensive care places.

We are working to get back stronger than before, together we will make it.


WIlliams

We recognise the continuing impacts arising from the spread of Coronavirus are of great concern for our customers, our staff and our stakeholders. We would however like to reassure you that we at Williams Refrigeration are continually monitoring developments to ensure all our worldwide facilities remain open and fully operational to provide you with continuing expert advice and product availability.

Maintaining our Production Capabilities

Our UK, China and Australian factories all remain fully operational and working normal hours to maintain production capabilities across all product lines.

Our Inventory Investment

Our investment commitments see each facility holding an extensive inventory of finished goods, materials and spare part. We hold over 6000 appliances in stock drawn from across our extensive range of cabinets counters and multi deck display cases, as well as a similar modular panel inventory to meet the needs of almost any cold room, bakery or blast chiller configuration. Our factories also carry parts and materials to meet a flexible 3 months forward production plan.

Increased Stock of Genuine Spare Parts

We have increased our spare parts Inventory to help further support our service partner network. Contact us with the appliance serial number and we will do our very best to have genuine Williams Refrigeration parts with you on next day delivery.

Our Customer Service Commitment

We have carefully reviewed our risk management protocols to ensure business continuity for the coming months, ensuring all of our commercial, administrative and after sales support activities remain open and accessible to you.

Keeping in Touch and Here to Help

We appreciate that there are increasing restrictions on travel and face to face meetings, with a number of people working from home. All our team are individually contactable by phone, email and video conferencing. Details are available on our web sites and social media channels.

Delivery and Logistics

We are also working closely with our delivery and logistics partners to ensure frequent and flexible delivery and installation options remain available from all our UK and International Offices.

Here to Help and Support You
We appreciate that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. We remain fully committed and are here to help all our customers, colleagues and service partners stay safe and weather these unprecedented times.


Danfoss

Safety comes first at Danfoss, and as the confirmed cases of Covid-19 (Coronavirus) continue to grow and spread worldwide we think first and foremost about the safety of our Danfoss employees and all other people visiting our sites.

The situation varies from country to country and even from province to province within the countries.

To prevent the spreading of Covid-19, Danfoss follows the rules and guidelines recommended by international and local authorities around the world.

All Danfoss factories and offices are in operation globally, but we have implemented visitor guidelines and imposed access restrictions to all locations.

Danfoss locations will not accept any visitors who are residents in or have been to any of the below mentioned areas within the past 14 days:

  • China Mainland and Hong Kong
  • Singapore
  • South Korea
  • Italy
  • Federal State of Tyrol, Austria
  • Iran
  • France, specifically the regions: Corsica, Alsace and the departments: Oise and Val d’Oise North of Paris
  • Germany, specifically the regions: Bayern and Nordrhein-Westfalen
  • Spain, specifically the regions: Madrid, La Rioja and Basque Country
  • Switzerland, specifically the city Samnaun (Kanton Graubünden) and the city Zermatt
  • Palestine, specifically the West Bank and East Jerusalem
  • Israel
  • Turkey
  • Thailand
  • Egypt
  • Vietnam

If you are planning a visit to a Danfoss location, please reach out to your contact person to ensure your visit can take place in accordance with our visitor guidelines.


Systemair

Our offices are open and we continue to supply service a support to our customers.

As the situation changes, we use the article below and our LinkedIn page to provide regular updates.

We will continue to regularly update you from our local offices around the world. Our top priority is the safety of our customers, partners and employees.

We have contingency plans in place, and we are prepared to respond promptly as it changes. Our sales and service teams are being equipped with the necessary information to support you in the best possible manner.

If you have any questions, please contact your local sales office:

systemair.com/contact/


Alfa Laval

The first quarter of 2020 has started in line with Alfa Laval’s expectations, with invoicing and order intake during January and February on about the same level as last year. Although the macro-economic conditions have deteriorated in March, the company believes the impact on its financial performance during the first quarter will be limited.

With the global outbreak of COVID-19 and an increasing number of countries under lock-down, negative effects are expected in the global economy going forward. In this context the company has decided to launch a cost reduction program to proactively address the expected weaker conditions in the next few quarters.

“After a three-year period of major investments in our manufacturing footprint, in a new product program, and in strengthening our global service organization we are prepared to meet a more challenging business environment,” says Tom Erixon, President and CEO of the Alfa Laval Group. “Our priority at this point will be to continue to serve our customers and to protect our strong global team of employees. Our cost reduction program is designed with this focus.”

The program is expected to start having an effect from April 1 and gradually reach fixed costs savings of above SEK 1 billion on twelve months rolling basis. It includes several key components; work time reduction initiatives, aggressively reduce travel costs, other discretionary spending, and external consultants by putting initiatives on hold. As always, the company will adjust its capacity and variable production cost to prevailing market conditions.

Tom Erixon continues, “In the next quarters, several Alfa Laval employees around the world will participate in various work time reduction initiatives. Consequently, they will also experience a reduction of their compensation package during a transition period. In this context the members of Group Management have decided to implement a reduction of 10 percent of their fixed compensation during the period the cost program is in place.”

The implementation of the program is expected to be swift and largely without restructuring charges. The business situation will be monitored continuously, with a new assessment of the cost reduction program planned for the third quarter.


Tower Tech USA

NOTICE:WE ARE CURRENTLY OPERATING UNDER OUR NORMAL BUSINESS HOURS.

Per recommendations of our Safety Departments, Hill & Smith Holdings PLC and the Center for Disease Control (CDC), we are limiting any “nonessential visitation” to any of our facilities regarding the coronavirus (COVID-19) outbreak in the United States. This applies to all Creative Composites Group Companies … Creative Pultrusions, Kenway Composites, Tower Tech & Composite Advantage.

Essential Visitors– Visitation that is essential to continue business practices as needed.

Nonessential Visitors– If the visit is not essential and can be conducted over the phone or web media applications such as Skype, Go-To-Meeting, etc.

1. PURPOSE:

In order to assure the safety and security of Company associates, its visitors, and its property and to ensure that only authorized personnel has access to the Company facilities, the following policies have been adopted:

2. POLICY & PROCEDURE:

A. Passes: All non-associates on company property must be issued a pass by the appropriate administrative associate or receptionist at lobby area at all locations (Alum Bank, Augusta, Oklahoma City, Dayton). Passes shall be properly designated as “Visitor”.

B. Off-duty Associates: No Associates are permitted access to the interior of the facility and other working areas during their off-duty hours.

C. Visitors:

1. All visitors to the Plants or Offices must sign in and out according to the prescribed register.

2. All visitors will be issued a visitor’s pass which should be returned to the issuing party when signing out.

3. Any unauthorized visitor failing to secure a pass will be asked to leave.

D. Suppliers, Contractors, Delivery Personnel

1. Truck drivers will use their Bill of Lading as an acceptable ID; however, such persons shall not be permitted outside their normal areas of pick-up and delivery without being escorted by an appropriate associate.

2. Delivery personnel (i.e., UPS, Federal Express, etc.) will be permitted to make their deliveries to the appropriate areas without a badge or pass, provided they do not go outside normal areas of pickup or delivery.

3. Individuals entering Company grounds for the purpose of picking up or dropping off individuals will not be allowed outside of their vehicles unless they have been provided an appropriate pass.

E. Safety: All associates and non-associates are to comply with all safety rules, regulations, and policies while on company property or in Company vehicles.

As we work through this issue, things are subject to change so please be patient and understanding of the issues at hand.


Daikin Applied

As we are sure you are aware, the Coronavirus (COVID-19) pandemic is a challenging and quickly evolving situation that has impacted the ability of businesses around the world to maintain operations. We continue to monitor the health and wellbeing of our workforce along with our supply chain and as always are committed to our customers, doing our utmost to minimise any potential impact. We would like to share with you an update to the actions we are taking and the current status of our supply chain.

AHU

Our factory in the UK (Cramlington) is working at normal capacity with onsite measures in place to ensure social distancing and hygiene is followed.
Some of our supply chain have temporarily shut, however we have components in store to continue manufacture and our procurement department is in regular contact with the factories and suppliers, checking on reopening, lead times and looking at alternative sourcing if required.
We have seen many construction sites closing for a period of time to assess situation with planned shipments to site being cancelled until further notice. Our projects team will coordinate on existing orders to try to limit the impact of lead times and cancelled deliveries. Dependent on unit configuration this will dictate current lead times although our factory team are fully available to support and provide the best possible solution.

CHILLER

The latest official communication from the Italian Government is the lockdown has been extended until 13th April, continuing the shutdown of our Chiller (Cecchina) factory. Despite this lockdown extension, the local authority has confirmed the possibility to open our Cecchina factory with limited capacity, allowing us to be able to restart production on Tuesday April 7th. This production is aimed at critical units with materials already available, with full production planned to restart from 13th April. We are in full dialogue with our suppliers to understand their possibilities to restart delivery, with a positive response assuring our production capabilities moving forward.
For existing orders our projects teams will be in communication with all clients advising on any impact on deliveries, however if your site is shut please advise so unnecessary shipment can be avoided. 

DAIKIN APPLIED SERVICE

Our service team continue to support sites with ongoing maintenance, where permitted and emergency reactive call outs as required. There has been no reduction in workforce as our in-field engineers are generally lone workers. This has been supplemented with the support of Daikin On Site - remote monitoring to reduce onsite presence and ensure quicker response times.

SPARES

We continue to hold good stocks of spare parts in the UK, whilst spares from Italy are currently restricted due to lockdown extension. We purchase spare parts and materials across a range of suppliers also in the UK, with limited impact on spares availability for common components, lead time for individual items can be confirmed on request.

COVID-19 SUPPORT

We are seeing an increase in hospital related enquiries in relation to COVID-19 response across AHU, Chiller and Service businesses. It is extremely important that any urgent COVID-19 enquiry / order is highlighted with the product requirements and delivery needs, so that we can action as soon as possible and work with our supply chain to give the best possible response and lead times.
We remain committed to supporting our customer needs during these difficult times and by working together we will minimise disruption. We are constantly monitoring the situation as it evolves and we will keep you, our customers, informed with ongoing updates as appropriate.


LAUDA

The global situation regarding the coronavirus has changed dramatically and has reached unexpected proportions. Today, we have once again defined important measures within the company that also have an impact on our business operations. We have drawn up a plan that will keep our business operations going for as long as possible. However, there may be certain restrictions on accessibility.

We have decided that from 17 March 2020, all business trips from Germany to other countries will be prohibited. In addition, we will not receive any business visits from abroad from 17 March until further notice. We ask for your understanding. It is important to us to emphasize that the health of our employees is always our top priority.

Furthermore, we try to conduct our business in such a way that our customers are affected as little as possible. However, certain effects cannot be avoided due to the epidemic. We thank you for your understanding and are available to answer your questions.


A-GAS

As Coronavirus (COVID-19) continues to impact the global community, I want to personally update you on the steps we have taken to ensure business continuity for all our customers around the world.

Based on guidance from the World Health Organization and information from local government/health authorities in all our regions, we have augmented our already robust Business Continuity Plan with specific steps to account for COVID-19.

The health and safety of our employees, customers and partners remains to be at the forefront of everything we do. We have reviewed our current operations and made changes to specifically cater for the impact of COVID-19.

We have asked our teams worldwide to work remotely were possible. We still have operational team members onsite to ensure our customers remain supported, however we are operating shift patterns to help manage risk and best protect our team.

We have also put in place a number of travel measures for both employees and visitors as far as possible to limit face to face meetings.

We have also taken extra precautions such as enhanced cleaning regimes and sanitization across our sites and offices to help protect our staff.

Our Customer Services Teams worldwide are available to take calls and emails to support you with your requirements. You can find the contact details for your local A-Gas teams on our website.

Please let us know if our team should be aware of any requirements you have put in place for your organisation. We are keen to work closely together with a shared focus on ensuring the safety and wellbeing of the people in our respective organisations.

The current situation is dynamic, but we are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.

Yours sincerely, Andrew Ambrose, Group Chief Executive Officer

As the situation with the COVID-19 Pandemic continues to escalate, we wanted to update you on our businesses and the availability of our products and services. As the world’s largest refrigerant recovery network and halocarbon reclaimer, our business has been deemed as “critical infrastructure” essential to life, health and safety. During statewide “shelter in place” instances, our staff will be permitted to perform several services including, but not limited to; recovering refrigerant, delivery of refrigerant or providing fire suppression recharges, to maintain critical infrastructure. Our Plants will be fully operational to continue to reclaim products like Halon 1301 and R-22 that are mission critical and need to be available for repairs & emergencies. These gases have been phased out of production, so reclamation is the only way to guarantee future supply. Recycling your used gases is essential at this time so that we can continue to supply critical industries with the products they need to be fully operational.

Our products and services will remain available throughout this crisis and we will continue to follow the guidelines set forth by the CDCWHO and state and local governments. Additional updates will be made available as this is a fluid and rapidly changing situation.


Dantherm

The global markets are currently affected by the continued spread of COVID-19 throughout the world. Unfortunately, we are seeing no signs of improvement in the short term. To ensure timely deliveries and ongoing information as much as we can, Dantherm has formed an internal task force responsible for monitoring the situation closely on a daily basis.

We have already taken several steps to minimise the risk of infection. The purpose of these initiatives is to protect our employees, customers and partners while ensuring a continued high level of service and delivery reliability.

The situation is highly unusual, and many factors are unknown and can affect or significantly change our ability to deliver in the short and long term. We’re still receiving supplies from our suppliers, and our factory is following the scheduled production. We have internal coordination meetings several times a week to align the demand/supply situation between our sales, logistics and production departments.

In case of delivery delays and other significant changes, we will inform affected parties as soon as we can.
Our external sales teams have been asked not to participate in any physical meetings. Instead, we recommend that planned and future meetings be held on the telephone, via Skype or similarly.

Many employees will be working from home. But all key functions remain manned. Therefore, we encourage you to do business with us as usual by contacting your normal Dantherm contact by email or telephone.


ADVANSOR

Dear business partner

The COVID-19 situation is now declared a pandemic by WHO, and most EU countries are initiating necessary and far-reaching measures to protect their citizens.

Advansor takes this very seriously, and we act with a global social mind. We feel obliged to take responsibility for the weaker and elderly people. We sympathise with those who are ill or otherwise influenced by the situation.

We are doing our best to protect our employees, the local & global community, and our operations.

Situation as is:

  • No Advansor employees are infected or in quarantine
  • Our operations are fully up and running
  • There are no delays now or expected with what we can foresee now

Preventive efforts
We have taken all possible precautions during the past weeks to ensure good health and to keep the production undisturbed:

  • All non-crucial white collars are working from home
  • Physical events are cancelled, and when possible moved to digital platforms
  • All employees are available on phone, e-mail of course the preferred MS Teams where we have no personal contact but video interface
  • Our production is running on two split production sites in Denmark and Poland, and all is running fully and on schedule
  • We have done a significant component build up and secured supply channels for a prolonged period
  • We stock a significant amount of finished CO2 racks, gascoolers, enclosures and spare parts

Protecting our customers and our business
All our people are ready to handle your inquiries, orders and aftersales requests, and we do our outmost to continue like that.

Cooling is vital
Advansor is part of an important value chain together with our business partners. Without cooling the supply of food, medicine and data would simply break down.

We stay dedicated to deliver as promised, and we run according to plan unless you are contacted directly concerning changes.

Take care and have trust in us.


J & E Hall

J & E Hall continue to closely monitor developments with respect to the Coronavirus (COVID-19). We have been taking steps to ensure the safety and wellness of our employees and put in place several measures to ensure that we have business continuity. We are confident in our preparation and contingency planning for the situation and will continue to provide update as we learn more.

Coronavirus Customer Information


Scotsman

Market-leading manufacturer’s Italian and Chinese factories are working as normal.

Following the Italian government’s decision to lockdown the country, Scotsman has confirmed that all its staff are safe and well and that production at the factory is unaffected.

The lockdown restrictions still allow the population to go to work, and the factory is permitted to ship and deliver goods as usual.  The working environment in the Scotsman factory is a safe area due to its very strict sanitation procedures.  In addition, all finished products are disinfected before being despatched.

Meanwhile the Scotsman factory in China has resumed manufacturing, following the all-clear from the Chinese authorities.  Currently it is running at 75% capacity and the company is supplying all orders in a timely fashion.  China has imposed stringent operational safety and hygiene procedures on all businesses and Scotsman has taken what it describes as ‘extreme measures’ to ensure all its products are contamination-free.  As in Italy, all finished products are disinfected before dispatch from the factory.

“Scotsman has worked very hard to minimise the impact of the Covid 19 virus on its customers around the world,” says David Rees, marketing manager of Hubbard Systems, which markets the Scotsman range in the UK.  “Their commitment means we can assure our UK partners and customers not only that there is a ready stock of Scotsman products available, but also that we will continue to be able to supply machines and spares as we move into the busy summer months.”


Climalife

Dear customers,

In order to limit the spread of Covid-19, Climalife has now activated its business continuity plan.

Our priority is :

- to preserve the health and safety of our employees, customers and partners,

- ensure the continuity of our business and service, which are essential to some of the vital sectors of the economy.

As a result, all preventative measures; work organisation and business continuity, are now operational at our production sites and within our sales, sales administration, logistics and support teams. We can be contacted by e-mail or telephone to answer all your requests.

The situation can change very quickly, we invite you to follow us via our website or on our social networks LinkedIn or Twitter.

We thank you for your patience in this difficult time and assure you that all our teams will do whatever is necessary to ensure the continuity of our service.


Blue Cube

We want to reassure our customers that with the latest updates from the government, Blue Cube IT systems are set up on a cloud based system meaning that during this changing situation the team are able to work from home to provide account management and service support if needed. Our engineers are currently still out on the road able to attend breakdowns, and we also work with a network of trusted suppliers and contractors who we are receiving regular updates from.

Each site that our engineers attend will have their own systems in place, and we will work with your requirements. Please ensure that you communicate any changes of protocol to the service team as soon as possible so they can let our engineers know before they arrive to site.

As usual, the team can be contacted on 0333 3202620.


Hitema 

We kindly inform you that, despite the global emergency due to COVID-19, HITEMA continues its activity regularly.

Production department, shipping area, technical and accounting department, after sales and purchasing department are working in full force as usual.

Hitema International is working following the directives of the government authorities, to avoid any the risk of contagion.

In addition, to further protect its customers, suppliers and partners, HITEMA has completed a new security protocol which provides for restrictive controls on its production and suppliers, in order to guarantee high quality and safety of its products to its customers.

We remain at your complete disposal for any doubt or clarification.


CAREL

CAREL Italian factories are currently working at full capacity.

With reference to the emergency linked to COVID-19 (Coronavirus), the CAREL Group had already launched in recent weeks a series of initiatives in its own offices and in those of its Italian subsidiaries (Recuperator SpA), aimed primarily at limiting both employee commuting and the number of employees inside the workplace and this in order to decrease infections likelihood. This was mainly implemented through the so-called "Smart-working", that is, the opportunity of working from home for two days a week, an opportunity that currently about 80% of white-collars can take advantage of. To this must be added a series of other measures including the substantial ban on travel abroad and the reduction of visits by external visitors only to cases of actual need. These initiatives are perfectly consistent also with the new Decree issued by the Government and will therefore be maintained and, if necessary, further reinforced in the coming days.

At the moment, in any case, the full operation of all Italian plants is confirmed. Moreover, CAREL highlights that the vast majority of its products is produced in, at least, two production plants. Besides, please note that yesterday, March 8th, an explanatory note of the aforementioned Decree was published by the Ministry of Foreign Affairs and International Cooperation in which it is specified that: "the goods can enter and leave the territories concerned. The transport of goods is considered as a work requirement: the personnel who drives the means of transport can therefore enter and leave the territories concerned and move within them, limited to the needs of delivery or collection of the goods."

CAREL is highly focused on the management of this emergency and will put in place all the necessary measures in order to better protect the health of its employees both in Italy and abroad.

LU-VE Group

LU-VE Group announces that the production activities of the Italian plants are progressively intensifying. The Group has sent to the relevant local Territorial Government Offices official communication of the restart of its production activities, based on that permitted under current legislation.

Production at the plants of LU-VE Exchangers and TECNAIR (Uboldo, Varese), TGD (Travacò Siccomario, Pavia), AIR HEX (Alonte, Vicenza) and SEST (Limana, Belluno) is taking place in full compliance with the health and safety criteria for workers, established by public authorities and by the strict internal protocols of the LU-VE Group. All the measures envisaged to guarantee the safety and health of workers and operators have been further reinforced (sanitization, strictly controlled safety distances, disinfectants, masks and protective gloves). All Group companies (in Italy and abroad) and all collaborators observe the guidelines provided by the Ministry of Health (and the respective national health authorities), by the World Health Organization on the precautions to be taken, as well as the indications provided by Confindustria (the General Confederation of Italian Industry).

All these sites have active services for the shipping and receipt of goods (please refer to your usual contacts to enable correct planning in compliance with safety standards).

Very soon, LU-VE Group will communicate to customers the details and delivery times of their respective orders, in accordance with the operational restrictions imposed by the safety criteria, the authorities and the availability of materials.

Production proceeds regularly in the factories of HTS (Novosedly, Czech Rep.), SEST LU-VE Gliwice (Poland), LU-VE AIA Asarum (Sweden), FINCOIL LU-VE Vantaa (Finland), SEST LU-VE (Lipetsk, Russia) and ZYKLUS (Jacksonville, Texas, USA). However, we do not exclude the possibility that, in the coming weeks, the various national authorities will take measures to suspend or reduce production.

SPIROTECH’s plants in Bhiwadi (Rajasthan, India) and the former Alfa Laval site in Sarole (Maharashtra, India) remain closed until 3 May, according to the rules established by the local authorities.

Сommercial network, both Italian and international, and all branches, commercial and representative offices are operational (via remote working). The purchasing offices will also remain active, both centrally and peripherally.


CRIOCABIN

Italian Government is implementing measures which mainly impact on the social aspects of daily life. There is no restriction for manufacturing activities nor for the circulation of goods and transport. 
Having provided for all individual protection procedures and implemented all the internal measures aimed at preventing the spread of the virus, CRIOCABIN continues its manufacturing, technical, administrative and commercial activities without disruptions. 
At the moment, we are not facing problems with the provision of outsourced materials and remain as focused as ever on assisting our customers, granting the usual efficiency with respect to sales, aftersales and delivery times. 
We are confident that the situation will soon have a positive outcome and keep our commitment to assisting you in the best possible way.


Arneg Group

The Covid-19 emergency arrived suddenly and put the entire country on hold from 26 March, forcing the closure of all production activities deemed “non-essential”.

Well aware of our responsibility to the families of our over 700 employees, Arneg SpA, the world's leading name in commercial refrigeration, duly halted production despite the importance of our products to the food supply chain. Immediately after the emergency was declared, Arneg chose to prioritise the health of its workforce, customers, suppliers and stakeholders, in keeping with our founding values, which have always put people first.

Starting from 14 April, with the approach of “phase 2”, our production activities are being gradually restarted, while still guaranteeing the safety of all collaborators and respecting the Covid Protocol published by the local health authorities and agreed with representatives of the workforce.

“All those returning to work”, specifies HR Manager Armando De Crescenzo, “do so on a voluntary basis. Wherever possible, our office staff are continuing to work from home and all relevant safety measures are being respected for those coming into work.”

This means correct social distancing; the use of face masks and disinfectants; frequent cleaning of work areas; extraordinary sanitation measures based on the cold spraying of bactericides and virucidal products. Arneg is returning to work, but the safety of our people comes first.  

On the subject of people, we are all facing this challenge together, nobody excluded. Hospitals and healthcare workers, of course, are in the front line. Knowing this, Arneg has donated 500,000 euros to Padua hospital to help fund local healthcare activities. 

If we continue to “dream with courage, imagination, ethics and common sense”, as the Arneg vision states, we shall come out of this stronger than ever.


RectorSeal

A Message From our Vice President

Amidst concerns surrounding the coronavirus (COVID-19), I wanted to send you a quick update to let you know how RectorSeal is navigating the situation. As always, our goal is to ensure that we provide a safe work environment for our team, as well as to provide you with a consistent supply of high quality products.

As you may know, we manufacture many of our products at our two U.S. facilities located in Houston, Texas, and Fall River, Massachusetts. As COVID-19 moves to communities in areas where we manufacture, we have taken additional precautions to limit the likelihood of the virus impacting our teams’ well-being and our operational capabilities, including:

  • Enhanced handwashing and sanitation for the overall facility;
  • Monitoring employee health, including not allowing any team members who are sick to come on-site;
  • Shifting most non-manufacturing and non-shipping employees to work from home; and
  • Changing operational workflows to allow for appropriate spacing of team members

We are following guidance from local, state and federal authorities on how best to operate while providing a safe work environment for our team.

In conjunction with these efforts, we have worked to ensure a strong supply of imported finished goods and raw material components, having increased our inventory positions prior to the Chinese New Year. In recent weeks, we have begun receiving imports, with our suppliers continuing to ramp up operations. At this time, we are well within our target weeks of stock for key products.

As it pertains to the RectorSeal sales team, we have limited travel, especially for large gatherings and for meetings that would require air travel. We have also reinforced that our team and our manufacturer representatives should follow appropriate guidance from distributors and local health authorities.

We are carefully and continually monitoring this situation. As information evolves, we will keep you updated. In the meantime, please feel free to reach out to me with any questions you might have or anything that we can do to support your business and your team.

Best, Jeff Underwood, Vice President – Sales & Marketing


Capital Cooling

The recent outbreak of the Coronavirus has affected people’s lives in unimaginable ways across the globe and the situation is changing at a fast pace.

At Capital Cooling we are doing our part in making sure, first and foremost, our employees and their families are as safe and well as possible.

We also retain our commitment to serving our customers the best way we know how given the difficult circumstances that some companies  and businesses are currently facing.  

Our manufacturing and supply chain currently remains uninterrupted and we are putting measures in place to ensure that we minimise the potential for any future product shortages over the coming weeks and months.

We will try our very best to continue to serve every planned delivery and installation and should any changes to these conditions arise, Capital Cooling Refrigeration will provide updates to our customers and distributors as the situation evolves.

Thank you for your support. Please do not hesitate to contact us should you have any queries.

Yours Sincerely, Steve Steadman, CEO Capital Cooling Refrigeration


Viessmann Refrigeration Solutions


Dear Customer and Business Partner,

Viessmann Refrigeration Solutions first focus is on ensuring our customers and our employees’ safety in the rapidly changing COVID-19 epidemic and do our part to help prevent the spread of this illness.

Viessmann follows closely the recommendations and instructions of local authorities and World Health Organization (WHO), and we will adjust our actions accordingly when needed.

We would like to inform of our current company contingency plans as follows:

  1. We have instructed all personnel to reduce physical contacts to minimum and work from home-office when possible.
  2. We have instructed all personnel with any symptoms of flu to immediately stay at home and follow the instructions of the local health authorities.
  3. We have instructed all personnel to pay high attention to hand hygiene and provided hand disinfectants as well as increased our facilities’ cleaning frequency.
  4. Employees with an increased risk-profile have been separately consulted.
  5. We have limited all non-essential business travel and hold all meetings via phone or using online conferencing systems. All sales people as well as our office teams have easy access to online meetings which they can use to consult with any topic, share information and review documents.
  6. We do not allow external visitors at our premises in sales offices or factories excluding business critical visitors, such as maintenance people, who are allowed upon the approval of the local MD and by following our health and safety regulations on-site. Instead of the physical meetings we use conferencing systems as a suitable alternative to face-to-face contact.
  7. Our installation, service and maintenance personnel have been instructed to follow the on-site health and safety instructions and reduce all physical contacts to minimum. During lunch and coffee breaks, mechanics are instructed to take breaks in shifts in the canteen or site hut or preferably in the company car.
  8. Director’s approval is required for any exceptions to the above in order to manage the changing risks during this uncertain period.
  9. We proactively follow-up with all our suppliers, sub-contractors, logistic providers and partners to keep us informed of their own contingency plans and to keep us updated on the delivery of core services.

These contingency plans apply until further notice and are updated if required.

Delivering of products and services

We aim to protect and support our staff during this uncertain period and continue to deliver core products and services to our loyal customer base. No external visitors, including logistics people, are allowed to enter our production facilities unless approved by the local MD. We will continue to work together in partnership with our supply chain to secure continuous production flow and in case of disruption have soonest communication to all parties involved as a top priority.

Some governmental measures might have an impact on the transportation routines. In case of delays in deliveries or missing parts our local sales representative will keep you informed.

Postponing projects or deliveries

We will individually review the status of the projects or deliveries upon your requests. If you implement additional health and safety measures, we kindly ask you to contact our sales responsible.

This information is based on the current situation. Changes in the outbreak pattern, government measures or other matters may have a significant impact and we will take additional actions if needed.

Yours truly, Frank Winters, CEO, Viessmann Refrigeration Solutions


KeepRite Refrigeration

To Our Valued Customers: 

At KeepRite Refrigeration, we consider ourselves a key partner in the commercial refrigeration industry, serving the food and healthcare sectors. As such, we remain open to support you, your business, and your clients, through this critical period. 

Since the very beginning of the COVID-19 outbreak, we have been in close contact with our partners to ensure our supply chain and inventory levels remain strong and that we will be able to fulfill existing and future orders. In addition to these proactive measures, we are reviewing the situation on a daily basis and responding as required. 

Over 2 weeks ago, KeepRite Refrigeration began implementing a number of steps to prepare for and prevent the COVID19 virus at our facilities:
- Implemented governmental guidelines for hand washing, avoiding close contact and staying at home if we are sick.
- Increased frequency of sanitizing with disinfecting wipes/spray of common touch point items such as phones, computer keyboards, door handles and light switches, etc.
- Prohibited access to our buildings by any individual who traveled to or through a designated hot spot country.
- Following federal government travel recommendations regarding isolation of employees returning from international travel.
- Postponed all in person meetings and utilizing teleconferences and webinars in order to conduct business.
- Daily assessment of these steps and implementing new best practices as they are identified. 

These precautionary measures have been taken to limit the potential spread of the virus, to support our employees in this challenging time and to ensure we maintain our ability to serve you, our customer, for the long term. Our senior leadership team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve. 

We will continue to update you as the situation warrants and we encourage you to contact us if we can help in any way. 

Please be safe and stay healthy. David Teeter, President


Kirby

Please see the following customer service update in light of the current situation with COVID19 in relation to Kirby branch operations. We are following the specific advice from Government authorities and will keep you abreast of any immediate changes as they occur and will continue to trade taking necessary precautions.

We have instructed our staff to practice social distancing minimising contact through the following basic measures / proactive steps;

  • Maintaining a distance of 1.5 metres between people wherever possible
  • Avoiding shaking hands or other greetings involving physical contact
  • Encouraging customers to pre-order online, via phone, email or via smart@ccess
  • Non-essential catering has been removed and meetings / events will be postponed
  • We have also taken proactive steps to limit non-essential presence in our branches prioritising the customers, sales staff and transport providers

Effective immediately we are suspending Saturday trade in all of our branches but will maintain our after-hours support for urgent access outside of regular trading hours. Dial 13 23 50 and your call will be redirected to your local branch after-hours service.

Our manufacturing facilities in Wuxi, China and Milperra, Australia remain operational along with our distribution warehouses and refrigerant decanting facility. We continually review our inventory and vendor shipment plans, and do not foresee any significant disruption. If there is any change to this we will advise accordingly.

To help minimise contact time in our branches we encourage customers to use the Kirby smart@ccess Click & Collect facility. Users of this system can place orders and check stock availability through this facility. Online orders will be made ready for collection or delivery pending your requirements as coordinated with the branch.

All customers can gain access to our smart@ccess portal by registering through http://www.kirbyhvacr.com.au/2013-01-31-04-15-26 or making contact with your local representative.


Airedale

Due to the rapidly evolving and serious nature of COVID-19 (coronavirus), Airedale have been actively working on measures to reduce risks to employees and to maintain current business service levels.

Airedale has suspended all unnecessary overseas business travel for employees. Border crossing and regional restrictions imposed by governments will be adhered to, and at times this will result in cancelled travel to certain locations.

We have suspended non-critical face-to-face meetings, and inward visits to our UK sites have been postponed or rearranged to be either a tele-conference or a video-conference. Where visits are classed as business critical they may still go ahead with all the necessary precautions in place to minimise risk of transmission (Symptom checking, hand washing, distancing, avoiding main staff population areas).

At our sites and in our field teams we have provided hand sanitisers and antiseptic wipes and encouraged employees to adopt the WHO guidelines on hygiene. Levels of cleaning in communal areas has been increased and areas of separation increased between delivery drivers and our UK employees.

We are constantly reviewing our parts inventory with our suppliers to ensure, as far as reasonably practicable, our orders, build times for products, and our availability of spare parts remain unaffected. We would also ask that customers with open orders with us keep us informed as much as possible regarding delivery dates, which we understand can be dynamic in times like these.

We have a high number of laptop users within the support functions of our business that can work from home and steps have already been taken to implement this. We are also implementing alternative working patterns elsewhere in the business.

Our Service and Commissioning team have over 70 engineers located throughout the UK. The spread of their locations greatly increases our resilience should the virus spread. Each of these engineers has been provided with hand sanitisers, antiseptic wipes and WHO guidance on protecting themselves and others.

We understand the severity of this issue and want to ensure that we play our part and take appropriate action. We continue to monitor the situation daily and will respond to events if and when they occur. Maintaining a high level of service to our customers is of paramount importance, as is the safety of people in and outside our organisation. Communication is key to that so If you have any concerns or questions please do not hesitate to direct them via your usual Airedale contact.


Anthony Cole, Managing Director, Airedale International


Following the UK Government announcement on 23rd March, that all non-essential premises must now close, Airedale International is announcing measures to temporarily scale back business operations in order to support the national effort in minimising the spread of Covid-19 (coronavirus).

The UK Government released further guidance following the announcement on those businesses which were deemed “non-essential” and were therefore to close. Manufacturers were not on this list and due to the critical role our business plays in supporting UK and International key infrastructure (such as data centres, healthcare, energy, telecommunications and pharmaceuticals), it has been determined by the management team that Airedale must continue to operate during this national emergency, albeit at a reduced capacity.

We are still seeing enquiries, receiving orders, making deliveries and fielding requests for commissioning, spare parts and technical support, from industries like the ones above, who must continue to operate at all costs during this unprecedented time.
From tomorrow (the 25th March), Airedale will be operating at a reduced capacity in the manufacturing plant in order to keep producing products, whilst increasing social distancing and therefore safety for our people. We are also increasing the ability of our workforce to work from home, with several measures in place to support both this and the safety of people who remain at work.

Airedale fully intends to scale up operations as soon as the Government restrictions are lifted and have retained all permanent staff. Open orders for component parts are still in place and our order book is being managed day-by-day, the aim being that we are back up to full speed as efficiently and quickly as possible as soon as the situation allows.

We understand that this unprecedented situation will be a concern for staff and customers alike, including those customers that hold service contracts with Airedale.


Beijer Ref


As covid-19 has impacted numerous industries worldwide, Beijer Ref is determined to keep its business running as much as possible.

A significant part of our end customers work in the food retail industry. As society as a whole, now more than ever, rely on them serving us with essentials, it is vital that they are provided with refrigeration technique, products and components in order to be able to run their businesses without any disruptions.

Today, Beijer Ref has more than 400 branches in Europe, Africa and Asia Pacific. Our ambition is to keep as many of them open as possible, fully stocked with products. Added to that, we have made efforts to increase our level of e-commerce, and we have expanded our delivery service.

Our OEM site in Wuxi, China, has been running as usual since a month back. Our site in Italy is also open and is delivering products to our European branches.

Naturally, Beijer Ref takes all precautions necessary to stop spreading the covid-19 virus with increased hygiene and cleaning measures at our sites and branches. The safety of our employees is our top priority, and we carefully monitor regulations in each local market.

This is a time for commitment and standing united as a whole. I am proud of the fighting spirit of the entire staff at Beijer Ref. We will keep doing our utmost to be the reliable partner to our customers, suppliers and end users.

Regards, Per Bertland, CEO, Beijer Ref AB


Güntner

We all find ourselves in a situation that has never occurred before. The Corona virus pandemic affects us all equally, be it in private life or business. It is against that background that we would like to give you a brief update on how we at Güntner deal with the current challenges.

First of all, we would like to express our sympathy to all those who are directly or indirectly affected by the Corona virus. And, in particular, we wish all those a speedy recovery who suffer from Covid-19. Health is our greatest asset, and at the moment one thing has top priority: to protect it. Hence, we have been focussing on the health and safety of our employees and families for some time already, as you will probably be doing, too.

We decided to come up with comprehensive prevention measures already at the beginning of March in order to protect our employees and to ensure ongoing production. This included to offer the option of "smart working" as of March 5 to the majority of the office workers, meaning that they can work from home. Thanks to the active support of our IT Department, this switch to working from home was no problem so that operations continue as usual – we process orders, manufacture units, schedule delivery dates and ship products. Meanwhile, most of our office staff worldwide work from home. For those employees who continue to work at our sites, comprehensive safety precautions have been implemented.

To name but one example: administration and production are fully separate from one another regarding both the use of all premises and the structure of time. In order to reduce possible contacts also in the production area to a minimum, production employees work in two completely separate shifts.

Also in the area of procurement, our globally acting Task Force that was founded in January ensures continuity and security. The responsible employees maintain contact with our suppliers to monitor our supply chains and to secure our supply. Our stock levels have been further increased as a precautionary measure; in addition to this, we have second-source suppliers in several countries for our most important component parts. This means the spread of the Corona virus has had no impact at all on our production so far.

We owe the fact that our usual operations continue to run as smoothly as before not least to the untiring commitment of our staff: no matter what kind of individual measure was taken, they all pulled in the same direction to ensure maximum safety for themselves and the whole Güntner family. We will continue to do everything we can to ensure their safety, our operating ability and on-time delivery to you.


CIMCO Refrigeration

To Our Valued Partners:
Given the continuing COVID-19 Pandemic, we wanted to outline the measures we are taking to protect our employees, our communities and our customers, as we continue to support you and your organization with these enhanced protective measures in place. The steps we have taken center on awareness, travel, limiting group interactions, social distancing and sanitation in order in proactively mitigate risk.
• Firstly, a dedicated Critical Incident Executive Response Team (ERT) has been established to closely monitor developments and proactively seek to ensure we continue to support our customers while effectively managing risk. Our number one priority is to protect the health and well-being of our people, clients and community.
• In recognition of our value of ‘safety first’, we have implemented travel and meeting restrictions for all employees. All non-essential and internal travel has been suspended as well as any business trips outside of Canada or the United States. All non-essential and internal meetings involving larger groups have also been cancelled. The only form of permitted travel is in support of customer requirements and even then, under strict guidelines.
• Potential “at risk” employees and others (assessed based on recent travel, interactions and symptoms) are not be permitted to attend any CIMCO location or customer location until sufficient medical clearance has been provided, often after a period of self-isolation.
• We continue to review all external training (including factory training) and industry events, on a case-by-case basis.
• We continue to enhance the first line of defense through prevention by reinforcing and educating around the effectiveness of proper hand hygiene while also increasing hand-sanitizing stations within branches/operations.
• Additionally, sanitization measures are being taken with equipment, as well as across our facilities to ensure the safety of our operations and those of our customers and partners. To be clear, this includes employees working at customer locations.
As an important partner to our business, we are advising you of the measures we have put in place thus far to ensure the safety of our people, our facilities and to ensure that our customers, suppliers and the public are not compromised.
We ask that you review the measures specified and help us to protect the safety of our collective workplaces. We also ask that you ensure that your team be made aware of this update and that all faceto-face meetings and travel between our operations be cancelled unless absolutely necessary.
We remained committed to servicing our customers and providing the mission critical services needed to support their operations. We will continue to work closely with you and your teams leveraging the various technologies available to us to ensure business continuity and an exceptional customer experience during these challenging times. As such, we continue to monitor developments and react as appropriate in the best interest of all of our key stakeholders. Thank you in advance for your support and consideration at this time.

Dave Malinauskas President, CIMCO


Vertiv

To our global customers, partners and communities:

Today, we face a global health pandemic unlike any we’ve seen in the modern era. COVID-19 (coronavirus) has created a challenging new reality for all of us, regardless of industry or location, that demands we be flexible and ready to help however we can at a moment’s notice.

As a company dedicated to keeping people connected and information flowing, we are working to do our part to keep businesses – both ours and our clients – moving forward through these complex times. We have enacted our global pandemic response plan which includes appointing a team that meets regularly to assess the latest updates and take decisive action to best protect our employees, customers and communities.

Our People

Our top priority is the health and safety of our employees and the communities where we live and work. We have taken a number of steps to best protect our employees based on the most recent guidance from local, national and international health authorities, including using pharmaceutical-grade cleaning products and ensuring all employees have access to disinfecting wipes to clean their own workstations throughout the day. We have also instituted travel restrictions and social-distancing measures. This includes “self-quarantine” advice for any employee who feels ill or who has a close family member who feels ill.

Our Customers

We are working hard to be agile and meet our customers’ needs as the demands on their businesses evolve. As people transition to working from home or other locations, it is critical that we are ready to respond and continue to play our part to keep this growing remote workforce online, connected and able to do their jobs. Our global response team is closely monitoring all aspects of our operations and using all available resources to maintain our ability to deliver – safely for all involved – products and services to our customers. Our sales and service professionals, who spend time in customer sites, are following government health and safety guidelines as well as customer policies.

Our Communities

The products and services we provide are vital to the world’s critical digital infrastructure, today and always. We remain at the ready to help ensure information keeps flowing to support business continuity, online learning and services essential to our medical providers and first responders in all of the communities we serve.

Moving Forward

No one knows how long this pandemic will last or how much our lives – at work and at home – will continue to evolve. Despite the unknown, rest assured that Vertiv has the people, technology and focus to continue serving our customers, supporting our employees and working to make a difference in our communities. As always, our team is ready and willing to jump in and help anywhere and anytime we’re needed.

If you need service, parts or technical support during this time, please contact your Vertiv representative or call 1-800-543-2378.


Sanha


We have taken all reasonable and practicable measures to ensure that production and supply can be maintained in full in the future, while at the same time protecting our employees from health effects in line with a responsible CSR policy. The fact that we invested early on in the extensive digitalisation of all work processes is now paying off.

Although we will do everything in our power, we like you, cannot foresee or influence certain developments. Decisions are made at the level of governments and authorities in the countries and areas affected by COVID-19 and we will of course comply with these guidelines.

Here we have also summarised the most important answers in the form of a small FAQ:

1 What are the current effects of the corona crisis on SANHA's business activities?

So far, there have been no direct effects on our business activities. As a reliable partner, we are doing everything we can to continue to ensure the supply of our piping systems and components. Our supply chains are not affected and our extensive in-house production at our four European plants will continue as normal.

2 What measures has the SANHA management taken to ensure that business operations run as smoothly as possible? 

We have activated our emergency plan: Around 50 % of the administrative staff will work from their home office. Here, SANHA benefits from the digitisation strategy that the company has implemented (including Office 365 and Cloud Computing). We would ask that all enquiries such as invoice, pricing and delivery requests are directed in the first instance to uk@sanha.com

3 What precautions has the SANHA management taken to protect the workforce?

Travel and external visits have been temporarily suspended; meetings can be held via Skype or telephone. Production and logistics staff are not organised in groups and have sufficient distance from each other. We also provide regular information on hygiene and other issues to be addressed. measures to be taken and refer to the notifications of the health authorities. Anyone showing the first signs or symptoms is sent to home quarantine.  

Should there be any new developments, we will inform you promptly and transparently. Until then: stay healthy and #flattenthecurve!


Foster and Gamko

Dear colleagues,

Many of you are seeking reassurance around Foster and Gamko’s ability to meet demand. I would like to take this opportunity to confirm that the availability of our products and services remains unaffected. The business is fully operational, ensuring regularity of production, distribution, technical service and commercial assistance. I would also like to thank you for your continued custom and the trust you have placed in Foster and Gamko.

We are aware that this is a difficult time for our industry but we are here to support each other. We are understanding of the issues you currently face, so please do not hesitate to contact us if you need any help with sales, service, spares, transport, finance or product support.

We’d like to inform you of several measures, most of which have already been in place for an extended period, which allow us to maintain a continuity of supply and service such as:

  • We have healthy stock levels of finished goods, in combination with holding items in component form at the manufacturing plant, allowing significant flexibility and continuity of product supply on demand.
  • Our supply pipelines are currently full due to provision for Brexit, ensuring an overstocking of componentry to allow a large surplus for safety in instances such as this.
  • A robust action plan has been defined in the event that UK Government advice be updated, such as in the case of the recent news of school closures, meaning we are able to adapt and minimise any potential impact of either labour or material resource shortages.

The health and safety of our employees, partners and customers is our utmost priority, so we have also taken the following actions:

  • We have established a working group to manage and monitor the evolving situation.
  • The advice outlined by the UK Government is being strictly adhered to, ensuring a continuing healthy and hygienic working place for our staff.
  • Regular communications about hygiene measures to aid the prevention of outbreaks, including for example the strict monitoring and processing of visitors to site.

These are extraordinary times and it is likely there will be many feeling unsure as to what the future looks like for you and your business. The way I see it, we’re all in this together and if we work to support each other we will get through. Foster and Gamko will be here to share our knowledge, experience and flexibility in order to support you through this time of uncertainty.

Rebecca Vincent, Commercial Director, Foster and Gamko


 
Emerson

To our Customers and Partners worldwide,

Every day within Emerson, our teams and locations are united around a common purpose of improving the quality of lives around the world.
As COVID-19 evolves and the threat of Coronavirus becomes a daily concern, our commitment to advancing human health, comfort and safety, and helping to keep food and medicines fresh and safe takes on new, more critical meaning. I want to assure you we are dedicating the fullest extent of our resources across our Commercial & Residential Solutions business to these two priorities: first and foremost, to the health and safety of our employees, customers and communities; and second, to maintaining business continuity so we can support you as comprehensively and seamlessly as possible during this time.

With respect to protecting employee health and safety, we are working with public health officials in cities and countries where we operate to carefully monitor COVID-19. We are evaluating and implementing alternative and remote work arrangements, as appropriate and in accordance with local policies. We have also curtailed all but the most essential travel and are limiting larger, in-person meetings or visitors at our locations in favor of virtual meetings and collaboration.

These important shifts will not only help us reduce the risk of this virus spreading, but enable our teams to carry on their best work and to provide the vital technologies, expertise and support that our customers and channel partners need.

Over the past 15 years Emerson has developed and deployed a global sourcing and manufacturing strategy that ensures operational contingencies are in place to minimize disruptions in our ability to deliver the products and solutions you need. We are currently working to maintain sufficient production and delivery levels in all global regions. We will continue to track any impact, adjust accordingly, and communicate with you to minimize any potential disruption to your business. If you have questions or concerns about product orders, deliveries or other critical support, your local Emerson sales or customer service contact is your best resource for information specific to your respective business.

This is clearly a highly dynamic time, and we know the impact of Coronavirus is extending into our personal lives as well as our work. We will get past this as we all work through COVID-19 together. I wish the best to each of you, your families and businesses, and thank you for your continued trust in Emerson.

Sincerely, Bob Sharp, Executive President Commercial & Residential Solutions


Johnson Controls

Dear valued Customers,
 
The impact the COVID-19 pandemic is having on our communities is astounding. The bravery and tenacity of our global healthcare workers who show up every day to care for our communities cannot be overstated. For those with family or colleagues who have fallen ill from the virus, our organization sends you strength and hope for a full recovery.
 
During this difficult time, I wanted to share how Johnson Controls is working as a community in order to serve you while keeping our employees' health and safety a top priority:
  • We are ensuring that our teams are available to support and meet the needs of our customers by implementing local and regional contingency plans across the globe.
  • Our offices, branches and manufacturing facilities remain open and operate business as usual with increased sanitation practices and restricted visitor policies except where prohibited by law.
  • We restricted all unnecessary travel that isn’t business or customer-critical to minimize risk to our employees in the course of their daily work and in support for public health efforts to contain the virus.
  • We activated an Enterprise Command Team that monitors the situation 24/7 to ensure we have a real-time assessment of developing events and mitigates any potential impact.
  • We have encouraged our office-based employees to work from home to minimize risk of exposure and disruption. While this is a change for many employees, I’m encouraged by examples I’ve seen of incredible virtual collaboration and productivity for customers amongst our distributed colleagues.

We advance the safety, comfort and intelligence of your buildings to help you achieve your mission—and our commitment to that is stronger than ever. While COVID-19 is an unprecedented situation, I am inspired and incredibly proud of our employees who continue to serve our customers and communities. On behalf of our employees, we are more committed than ever to supporting you during this difficult time. We will continue to monitor the situation and are prepared to respond promptly as it changes.

We wish for your continued health and safety and appreciate the ability to serve you.

Sincerely, George Oliver, Chairman and Chief Executive Officer


Eckelmann AG

Current customer information on the corona virus: We remain accessible. Our availability and operational processes are currently not affected.

Eckelmann AG has taken preventative measures to help mitigate the spread of the coronavirus while keeping the business running. Our availability and operational processes are currently not affected.

In the event of questions or concerns, you can reach our staff as usual by phone or by e-mail. In order to be able to continue providing you with advice on technical solutions in the best possible way, we are also using digital communication tools such as Skype, Microsoft Teams, and TeamViewer for personal communication. The safety of our staff and the availability of installations and machines involving Eckelmann automation technology are of the highest priority to us, most particularly in all system-relevant infrastructures.

We shall desist from visits and training sessions on your or our premises until further notice.
Your account manager will stay in touch with you and you can contact them anytime.

Our E°Customer Service is available to answer your support queries as usual:
Tel. +49 611 7103-500
E-mail:support@eckelmann.de
www.eckelmann.de/support

We are monitoring the situation as it evolves and will reevaluate it on a daily basis. We shall inform you about any changes in good time.

We thank you for your understanding and hope that you and your families will stay in good health!

Best regards, Peter Frankenbach, Eckelmann AG CEO


Americold

Americold Realty Trust (the "Company" or "Americold"), the world's largest publicly-traded owner and operator of temperature-controlled warehouses, today provided an update on the Company's actions amid the COVID-19 pandemic.

"During this difficult and uncertain time, as the COVID-19 pandemic continues to evolve, we are proud to be an integral part of the infrastructure that services the global food supply chain," said Fred Boehler, President and CEO of Americold Realty Trust. "Each day, frozen and refrigerated food destined for grocery stores, restaurants and other outlets flows through our global infrastructure. Although what and where the world eats may vary in the wake of the COVID-19 pandemic, Americold continues to execute an efficient and proven strategy to provide consistent, reliable access to temperature-controlled food around the world."

"We are working closely with our customers – leading food producers, retailers and distributors – to move products through the global food supply chain. In particular, we are working to support our many retail customers as they experience unprecedented demand for their products. Our network of over 180 integrated facilities remain operational and open for business, keeping retailers stocked."

"We are proud of and thankful for our 13,000 associates who are working hard during this stressful and uncertain time to ensure that our supply chains are not disrupted. Our associates' health and safety is our utmost priority. A letter published on March 13 outlined measures taken by the Company to proactively heighten our stringent health and safety protocols. We are continuing to monitor the situation closely and are following protocols established by the Centers of Disease Prevention and Controls (CDC) and U.S. Food and Drug Administration (FDA)."

"Americold takes pride in its 115 years of experience, providing critical infrastructure in getting food from farm to fork, and we will continue to operate as we serve both our customers and our communities," concluded Boehler.


Resource Data Management (RDM)

Many governments have now introduced more severe travel restrictions, border closures and ‘social distancing’. This can be seen to be having an adverse effect on the normal operations and sales for many businesses in particular the hospitality and travel sectors.

To mitigate effects to our operations and keep effects of RDM services and product supplies to our customers to a minimum we have continued to implement our contingency plans.

RDM Operations

With our remote RDM cloud systems many staff are now working from home in our virtual office environment. This transition will be transparent to our customers and calls will continue to be answered whether it’s a technical questions or sales enquiries by using the normal communications routes.

Our Active FM systems and software upgrades are fully automated so there are no change to our services.

For product sales, our production and supply capacity remains unaffected and our domestic carrier UPS is continuing to collect and deliver consignments as usual.

Our R&D continues unaffected with many of our engineering staff now working from the home environment.


Mitsubishi Electric UK

Our priority at Mitsubishi Electric is always the protection, safety and well-being of our staff and stakeholders, including all customers, business partners and end users.

As the world comes to terms with the COVID19 pandemic, we are seeing the cancellation of major events and the Government advising us all to avoid gatherings in close proximity and, where possible to work from home.

The next few weeks and months will be a particularly challenging time for businesses and we would like to reassure you that we are enacting plans to allow us to support our customers as much as we can.

We continue to review the situation on a daily basis and, in line with the latest Government advice, we are avoiding unnecessary travel and have postponed all planned events.  All customer and supplier meetings have been cancelled for the foreseeable future and, where possible, these will be held by conference call, video or skype.

We are also implementing a ‘work from home’ strategy for a majority of staff. This will help ensure we prioritise the safety of colleagues and partners whilst allowing us to continue operating at maximum capacity.

Please rest assured that the situation is being monitored on a daily basis, and we have set up a COVID-19 task force which is currently implementing a number of continuity plan steps for our business along with counter measures to support both our customers and our staff during this difficult time.


Carrier

These are unprecedented times and at Carrier, helping to protect the health, safety and well-being of our employees and customers during this time is our top priority. Our solutions are critical to everyday life – for maintaining indoor air quality, transporting the world’s perishable food and medical supply and keeping building inhabitants protected from smoke and fire. As we navigate the evolving circumstances surrounding the novel coronavirus (COVID-19), we are taking actions aligned with the latest information and global guidance to protect our employees and customers, minimize the spread of the virus and ensure business continuity for our customers.

Our precautionary measures span all areas of our business, both in our offices and our manufacturing sites to protect people and minimize the spread of the virus. In addition to implementing travel restrictions, we’ve increased janitorial services across all facilities, modified processes to enable social distancing, and modified schedules to minimize employee gatherings, including remote working arrangements for those whose jobs allow. We have also provided comprehensive health and safety information to employees at all of our locations, and we will continue to work to identify additional ways to enhance the safety of our facilities.

At the same time, we understand that our customers rely on us to deliver and service critical HVAC, refrigeration and fire & security solutions. We’re working to minimize the impact to customers and ensure rigorous health and safety practices for our customer-facing employees.

Again, our commitment remains steadfast to ensure the safety of our employees, customers and partners, while delivering the solutions and services we know customers rely on to keep them healthy, safe, and comfortable.


Sofrigam

As a partner supplier to major pharmaceutical companies and hospitals, we know and appreciate more than ever our responsibility in the protection of vaccines and other temperature sensitive products shipments for your patients around the world.

Our role as a partner supplier is to ensure that our production activity is maintained so that we can meet your demands, however urgent, and that your core business can continue despite this unprecedented crisis situation.

Following the new provisions from our French government, we officially inform you today that each division of the Sofrigam Group (Sofrigam - Coldway Technologies - Ater Métrologie - La Boutique du Froid) has already taken the necessary measures in order to reinforce their internal sanitary controls and continue its production and service activity, in order to meet its delivery commitments and support its customers.

An emergency unit has been set up in order to anticipate and take the necessary decisions internally, and also to respond to any question our customers might have.

Please be assured of our total commitment.

Gilles Labranque, CEO Sofrigam Group
Laurence Labranque, Head of Sofrigam US and La Boutique du Froid


ORBCOMM

In light of the growing concerns related to the Coronavirus (COVID-19), ORBCOMM is continuing to monitor the status of the outbreak from the U.S. Center for Disease Control and the World Health Organization. Our leadership team has implemented a number of contingency policies, plans and infrastructure improvements to minimize the risk and disruption to our global business operations as well as to our valued customers. Our highest priority is the health and safety of every member of the ORBCOMM community, including our employees, customers, partners and vendors, while maintaining the resiliency of our business.

From a supply perspective, the overwhelming majority of ORBCOMM’s products are manufactured in Mexico with Germany being a distant second. That being said, some of our device components are sourced from China, especially cables, so we have secured secondary sources for some of these components and are making good progress to secure the remainder. We have a sufficient supply of components and materials in inventory to continue manufacturing and shipping our products to our global customers in the near term. We have been proactively managing the supply chain since the initial outbreak of the Coronavirus and will continue to monitor the situation daily to mitigate any disruption to our manufacturing and fulfillment operations. The most important request we make of our customers is to provide your account manager with as much forecast visibility as possible on product requirements to assist with our production demand planning efforts.

Please be assured that we have the infrastructure, procedures and safeguards in place to continue delivering the highest level of service and support through our customer care and technical support teams in multiple locations around the world. All of ORBCOMM’s networks and web reporting platforms are hosted in the Cloud or at secured, off-site data centers and are expected to continue providing reliable, uninterrupted service. Our 24x7x365 Network Control Center in Sterling, VA, which serves as the focal point for managing our satellite constellation and ensuring message delivery, has the ability to operate seamlessly in the local data center as well. In the event of a quarantine situation that disrupts physical workplace availability, critical ORBCOMM employees will have VPN access to all of our networks and platforms along with proper connectivity resources and technical equipment to facilitate business as usual through teleworking and remote troubleshooting in support of our customers. As the number of Coronavirus cases escalates globally, ORBCOMM continues to comply with all travel, quarantine and contact restrictions required by national, regional and local health authorities and is minimizing all non-essential business travel until further notice to reduce any potential impacts from the Coronavirus on our employees and our Company.

We will continue to assess the situation daily, reevaluate our business continuity protocols and provide updates as the Coronavirus health emergency unfolds over the coming weeks. Please contact your account manager or our Customer Care Department at 800-ORBCOMM if you have any questions or concerns.

Thank you in advance for your cooperation and support during this challenging situation.

Sincerely, Marc Eisenberg, Chief Executive Officer ORBCOMM Inc.


Toshiba Air Conditioning UK

Dear Customers,

As circumstances surrounding the coronavirus (COVID-19) continue to evolve, we want to keep you updated on what we’re doing to protect the health and safety of our customers and our employees.

We continue to closely monitor the global impact of COVID-19, and the precautionary measures we are taking are aligned with the latest information and global guidance, including from the World Health Organization, Center for Disease Control and the different measures defined by national governments.

The health, safety and well-being of our customers and our employees is of the utmost importance and is driving the actions we’re taking. The actions include limiting travel, deploying an enhanced hygiene program across our global operations, establishing clear guidelines for employees who might feel ill and restricting access to our facilities.

At the same time, we’ve been working to secure production and increase stocks within our Plymouth warehouse to help minimize impact to customer deliveries. At present we have strong stocks available and full delivery schedules in place.

Our sales and customer service functions will continue to assist during this difficult time, to ensure continued support. We will continue to put all our efforts into best serving our customers whilst keeping them and our employees safe.

We remain committed to continuing to provide you with the best as you have come to expect from us.


Cryomech

Due to executive orders in New York, as a result of the COVID-19 global pandemic, we must close our factory effective 8PM EST, Sunday March 22nd. Unfortunately, we do not have an anticipated date of re-opening at this time. The health of our employee owners and our business is of utmost importance.

As this is a fluid and ever-changing situation, we are trying to establish ways of working remotely for as many of our staff as possible. Please bear with us as response times may be slower. Email is the best form of communication and we encourage you to copy the following general mailboxes on all communication to ensure our team can respond accordingly:

New equipment sales and inquiries: cryosales@cryomech.com

Service/ Repairs/ Technical support: Support@cryomech.com

Accounts receivable/ payable: accouting@cryomech.com

Supply Chain/ Cryomech vendors: purchasing@cryomech.com

We will be providing a detailed order status for all of you outstanding projects in the upcoming week. You should consider all orders on hold as it relates to manufacturing and we cannot provide estimated ship dates. Our teams that can provide support remotely will continue to do so for the foreseeable future. We will continue to provide quotations and process new purchase orders to the extent possible. We will acknowledge receipt of all purchase orders without confirmation on lead time or ship date during the shutdown.

As always, we greatly appreciate the support we have already received from our industry partners during this difficult time.


FläktGroup

The Corona crisis is unique and unprecedented in scope and the impact is affecting all of us. Our appreciation and thoughts are with the people that keep our health system and supply chains in operation and to the courageous people attending to the people who have fallen ill to this virus.

Our main priority is the health and safety of our employees, customers, partners and their families. We are constantly monitoring the evolving situation and adjusting our business processes and procedures accordingly.

FläktGroup has implemented a wide range of measures to ensure that we can keep our manufacturing and operations going without interruptions and we are closely monitoring the recommendations of global and local health authorities to guide our actions. We monitor the situation carefully and adjust our internal measures on a daily basis.

We will continue to support you and your ongoing business 

  • Our sales and customer service teams are available as always by phone and online even if they are in many cases working remotely
  • Our production is managed in several shifts to keep the productivity at normal level whilst managing the safety of our employees
  • We work relentlessly to ensure your orders are delivered according to your expectations. We will assist you in case you need to make changes or if any unforeseen event impacts expected delivery dates.

If you have any concerns or questions please contact your local representatives. If in doubt, please visit www.flaktgroup.com.

With our sincere wishes for your good health, Thierry Jomard, Group CEO


SAIP

Dear Customer,
this message is to inform you that SAIP is operational, by your side, as usual.

All Countries, Italy in particular, are experiencing a hard time, unimaginable only a few weeks ago. SAIP women and men are struggling to meet commitments to customers. We are not going to give up and let covid-19 be the winner. SAIP is operational thanks to its modern and efficient structures and organization. In a few days we have made all our staff safe, implementing smart working.

Starting today, in compliance with the recent provisions of the Italian Government we have to stop production for a few days. All commercial, design, administrative and management services are still operational. Therefore, call and write to us: SAIP is operational.

At the reopening of the production departments we will be more motivated and efficient than ever and we will strive to recover every day of delay accumulated.

Those who have known us for some time have learned that we never betray expectations and we will not betray them this time either. Those who know us recently will learn it soon. We are confident that you will understand the effort we are making.

We are confident that your trust in us is unconditional. We will not forget it.

Best regards, SAIP s.u.r.l., Walter Pozzi


Phononic

As the global response to combat coronavirus (COVID-19) intensifies, our thoughts and prayers go out to all those directly impacted by the outbreak.

At Phononic, our top priority is the health and safety of our employees, customers and partners. We are taking multiple precautionary measures to ensure that we are flattening the curve and combating the spread of COVID-19, strictly adhering to health and safety protocol set by the World Health Organization (WHO), Centers for Disease Control (CDC), and Occupational Safety and Health Administration (OSHA).

As a leading semiconductor manufacturer in the United States, we’re proud to build sustainable cooling solutions that are now even more essential in the face of this crisis. We manufacture chips that support faster and more reliable 5G communications; highly critical for the rapidly-expanding remote workforce. Our medical-grade refrigerators safeguard life-saving drugs and vaccines through partners like Thermo Fisher Scientific. Our merchandising solutions provide retailers fresh and frozen product options for grab-n-go customers…proficiently using their time in the grocery store.

These are extraordinary times. We salute the medical professionals, first responders, food service workers and countless others around the world working on the front lines to provide essential services, and we are committed to providing the critical cooling solutions the world needs now more than ever.

Sincerely, Dr. Tony Atti, CEO & Co-Founder, Phononic, Inc.


Schmitz Cargobull

March 2020 - In these very challenging times, the entire logistics industry, and particularly drivers, are making a fundamental contribution to maintaining public supply. To support them in this, Schmitz Cargobull has taken comprehensive protection measures at all its production plants to ensure that vehicle deliveries can continue as smoothly as possible. Vehicle delivery is currently possible at all locations in line with local regulatory requirements.

At each location, we are providing sanitary facilities for drivers, which are open around the clock as far as possible. All facilities are equipped with sanitiser dispensers for further driver safety, and information is provided via multilingual notices on hygiene and social distancing.

Driver well-being is also taken into account when picking up the vehicle. Hot and cold drinks as well as various snacks are available free of charge. These are partly handed out from machines or as hygienically pre-packaged snacks.

All of us at Schmitz Cargobull would like to express our thanks to all the drivers whose commitment ensures that goods transport continues to run as smoothly as possible, and that the supply to all of us is maintained. THANK YOU!

Take care and we wish you good health!

Despite the restrictions caused by the Coronavirus crisis, Schmitz Cargobull’s 1,700 Service Partners are ready to help. Taking into account the national regulatory requirements, Service Partners and customers are reliably supplied with spare parts.

Boris Billich, Sales Director: “In these challenging times, a fast and safe service supply for operators and drivers is more important than ever. With their transport, they ensure the supply of the population, and together with our network partners we will help them to effectively maintain the supply chain. "

Supply of spare parts via the logistics network has so far run without significant restrictions. Delivery from our suppliers is stable with very few exceptions, and we are monitoring the situation daily. Our Service Partners are ready to assist in every country, although some may have reduced opening hours. However, the 24-hour breakdown service from Schmitz Cargobull Euroservice continues to provide roadside assistance as usual.”

The Schmitz Cargobull Euroservice hotline can be reached around the clock free of charge at 00 800 24 227 462 855.

Further information and spare parts ordering is available via the Schmitz Cargobull service portal, www.cargobull-serviceportal.com.


TEFCOLD

We are all affected one way or the other by the current situation coursed by the Corona virus. Each country deals with the situation differently, but all take the situation very seriously and this is a difficult situation no matter where. As your supplier, we wish to inform you about the situation in Danmark and at TEFCOLD.

Based on the general recommendations issued from the Danish Government all TEFCOLD employees that have the possibility to do so, will work from home at least until April 14th. However, our warehouse staff is still working on getting your orders on route to you.

What are the effects?

In general, as little as possible.

We take safety of our staff very seriously and taking all recommended precautions, but we are ready to serve you both by e-mail and phone and keep our warehouse open and ready to handle your orders.

- All direct phone lines to your normal Area Sales Manager at TEFCOLD are set up to be redirected to the Area Managers mobile phone and all calls direct or to mobile phone will be handled as usual. Just leave a message if the phone line is busy, and your contact will get back to you as soon as possible.
- All e-mails to your normal contact person/team at TEFCOLD with questions, orders, request, quotations, confirmations, deliveries etc will be handled as usual.
- All orders and shipping from our warehouse in Viborg, Denmark, will be handled as usual as our warehouse staff are still processing all orders and loadings.
- TEFCOLD personnel are not going travel abroad for meetings before earliest April 14th, and we do recommend that all personal meetings are held via Skype or other audio/video media
- We do not accept any request for personal meetings at TEFCOLD office until further notice but are of course ready to meet with you via Skype or other audio/video media.

We do ask for your understanding in case some of our processes and answers could take a little longer than normal. We will do our outmost and work hard to reduce any effects and consequences for you as a valued TEFCOLD customer.

Best Regards, TEFCOLD A/S, Jesper Kirkeby Hansen, CEO


Freor

What we could not predict at the time, is that a lot of businesses worldwide would be challenged to rethink their risk management procedures to ensure business continuity for the coming months because of pandemics.

It is a challenging time when companies put all the efforts to protect people’s safety and health while trying to remain operative. This situation also challenges us to rethink what we could have done differently to be in a better position today and to avoid the negative outcomes as much as possible.

We all have an important part to play in battling the coronavirus crisis. We also have an important role to play in battling climate change worldwide. Therefore, we encourage retailers to #rethink their refrigeration systems and run their stores in an environmentally-friendly way, which is also very beneficial for the future in terms of effectiveness and cost-efficiency.

At FREOR, our expertise is refrigeration. And we believe both CO2 and R290 are great future-proof solutions (GREEN WAVE SOLUTION ►►). We also strongly believe in waterloop systems with self-contained showcases operating on propane (GWP=3).


Hussmann

A Message from Our CEO on COVID-19

Hussmann is committed to working with you in supporting the food retail industry at this critical time. The impact of COVID-19 has been different for everyone, but we want to assure you, our business continues to remain in operation as previously communicated.

Having said that, the response to this situation changes from day to day. We are starting to see some disruptions in our equipment production, as well as delivery, similar to various industries around the world. These disruptions are also impacting our supply chain partners. We are working directly with them on finding alternatives if the situation arises. The combination of these factors is causing us to shift priorities and utilize the full breadth of our manufacturing environment to fulfill customer orders.

As our ability to operate shifts, we will work toward identifying solutions so we can continue to deliver the Hussmann Promise to the best of our ability. This may mean, for example, longer lead times for product orders. You may also see shipments originating from different Hussmann locations in order to best meet our customer needs and priorities.
Our Performance Parts business and our NA branch operations businesses continue to be up and running to serve our retail customers.

Please know we see the challenge we’re all facing – as businesses, as teams, as people – and we are committed to remaining transparent as the situation progresses and standing together with you as your partner.

This includes:

• Continuing to focus on the health and safety of our employees, customers and communities
• Continuing to update you on the status of our business, including impacts it may have on you as a customer

Thank you for your understanding and commitment to Hussmann, particularly during this time. If developments occur with your specific order, your Hussmann representative will notify you immediately to discuss potential solutions and options.

Sincerely, Tim Figge, Chief Executive Officer


DSI Freezing Solutions 

We continue to operate. Separate and safe.

We have now been working through the first two weeks of the partial shutdown of the Danish society. At the same time, large parts of the world have also been shutting down. 

We have spent last week and, indeed a few weeks before that, implementing measures that are fully in line with the recommendations and guidelines provided by the authorities. We continue to ensure a safe working environment for all of our colleagues, and obviously this applies to those who are now working from their homes, but especially to those who are still ensuring the smooth and efficient continuation of our production. 

We have also spent the last week in close contact with those of our customers for whom we are currently carrying out projects with on-going site activities. This to ensure that we cope with current challenges in the best possible way and limit potentially negative effects of the situation to the greatest extent possible.  

Finally, we have spent the time following up on key suppliers to ensure that we will still be able to get the materials and parts required to complete existing orders and to begin work on new orders that will be coming in.

To conclude, we may not currently be able to travel to customer sites, but our production is still running at full speed, and we are still available for the provision of support concerning technical support and spare parts. So don’t hesitate to contact us by e-mail, phone or video for any questions you may have. Lines for technical support are also open 24/7.


SANHUA Europe

Dear business partners,

Since February 24, SANHUA production is at full capacity and isolated issues with vendor supply parts are addressed in accordance with the priority. In most cases dedicated inventory served as a buffer through this period. New orders are being prioritized with the planning to replenish inventories.

SANHUA Europe has own stock in Poland, which is still operating(with implemented health protection measures), and wecan deliver the most of standard products in a reasonable period, depending on the actual logistic issues in some countries.

We are also taking care about our employees, so our sales & commercial staff is working in their home offices.We provide you support as usual, so don’t hesitate to contact your Sanhua contact person.

This situation is uncertain, and we will keep you updated with any further changes as they happen.

Best regards, SANHUA Europe


EVAPCO, Inc.

Dear Evapco Customers,

As you know, numerous states and localities in the United States have issued various “shelter in place” type orders which require certain businesses or, in some cases, all “non-essential” businesses to close in response to the Covid-19 outbreak.

The purpose of this communication is to confirm that ALL Evapco USA operations, including subsidiary companies, are open for business and ready to do our part to help our great country navigate the difficult waters created by Covid-19. Evapco is currently operating with full force and complying with all Covid-19 directives while we design and manufacture products which serve the critical infrastructure needs of our country, including business sectors in the food industry, healthcare, HVAC, pharmaceutical and power industries. Evapco’s leadership team has been monitoring ongoing developments related to the Covid-19 outbreak and making appropriate adjustments to help assure continuation of all Evapco USA operations for all customers. Our objective is to operate in a “business as usual” mode from our customers’ perspective, although our significant remote work activity, supply chain management focus and various other programs we have in place are certainly not business as usual from within our company.

Evapco is operating with the safety and financial security of our employees and their families as priority #1, because we realize that our entire team is required to serve the important business needs of Evapco customers, especially during this time of crisis. We have implemented travel bans, moved meetings to online platforms, transitioned a significant portion of our office workforce to a remote work environment, issued precautions to achieve social distancing and maintained a clean, safe working environment for our employees. Evapco is an employee owned company with an incredibly dedicated workforce which is prepared and ready to rise to all challenges created by these challenging times. We are here for you when you need us!

Five years ago, Evapco restyled our company logo by adding a “for LIFE” tagline. At that time, we explained our business philosophy reflected by the new logo, but we didn’t know just how germane the “for LIFE” element would be in the year 2020. The extreme commitment of Evapco employees and sales representatives working together breeds a level of innovation, craftsmanship and professionalism that is second to none – and EVAPCO for LIFE best sums up that commitment to our customers right now.

On behalf of the entire Evapco family, I wish to say that our hearts go out to all those impacted by this terrible pandemic. This too shall pass, but during this difficult time please know that Evapco is made up of men and women you can count on for a lifetime.

Sincerely and respectfully yours, William G. Bartley, President & Chief Executive Officer EVAPCO, INC.


EXKAL

Through the publication of Royal Decree Law 10/2020, the Government of Spain has recently decided to limit the activity of companies considered non-essential as of Monday 30th, March.

EXKAL aims to design, manufacture, repair and maintain commercial refrigeration cases for grocery stores. In accordance with what is stated in point 2 of the annex to Royal Decree Law 10/2020, we are included within the companies that must continue their activity by providing key goods and services to maintain the supply chain of essential goods. In addition, the company has consulted the competent bodies to confirm our interpretation of the standard, an aspect that has already occurred. Due to the aforementioned, we are obliged to continue our activity, respecting the rules and indications of sanitary security, during the Alarm State.

In keeping with our commitment to our customers and to society in general, we will work and ensure supplies of new equipment requested and keep those already installed, to guarantee the food supply chain to the population.


SWEP

As the weeks are passing by, we´re getting used to a reality that we hardly could imagine just a few months ago. Even though the pandemic has made some processes slowing down at our facilities we are grateful that we still can operate and are dedicated to continuing to do so as we are considered an essential business in many regions. We will continue to be very cautious and the safety of our employees is always our first priority.

In China where the society is opening up again, we welcome the increased demand and ramping up in pace. In EMEA both our plants are operating and the extension of the Landskrona plant is running according to plan. In Americas where the maybe toughest period is maybe right now, we take all steps we possibly can to operate and support our market there in best possible way.

We respect all suppliers, sub-contractors, customers and other stakeholders we need to stay in physical contact with to keep business running. But the circumstances have also inspired us to find new ways to communicate and “meet” with our customers and do business when travelling and face-to-face meetings are no options. Even though online meetings and trainings have been used before we have started to bring out webinars, initially in China and soon in all regions. A suitable and convenient alternative for all customers, that can watch them either live and participate in discussions, or afterwards at a time that suits better.

We are very proud over and deeply thankful for our fantastic employees that are supporting each other and work together with whatever task is needed to be done. And not only that; initiatives are taken to help the healthcare by making visors in 3D-printers. We welcome the spirit and hope we also can inspire others to help in whatever way they may.

We feel hope and have confidence that we will come out from this global crisis and even though the world might not go back to what it was before the pandemic we look forward to a more normal situation.

Finally, our thoughts are with all who fallen victim to the pandemic, some who are fighting for their lives and all that fight so hard to help them.

For further information regarding any of the above then please do not hesitate to reach out to your usual SWEP contact or info@swep.net.


CoolSys

At CoolSys, we know the important role our HVAC-R services play in our customer’s businesses and our communities. As many of our customers are significantly impacted by the COVID-19 pandemic, we want to continue to do our part to help.

We’d like to share what we are doing to ensure the safety of our workforce and that of our customers:

  • * Staying in the Know – We are monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we’re taking are in line with the latest recommendations and guidance.
  • * Adhering to Clean Practices – Our technicians in the field are taking extra precautions to disinfect work areas, regularly clean their service vans, tools and hand-held devices.
  • • Taking Care of Our Team — We encourage employees to practice the CDC’s guidance on everyday prevention measures, urging them to stay home if they are sick, and we’ve expanded our health care coverage to include the testing and treatment of COVID-19 for no cost to our employees.
  • * Planning for Our Communities— Our team is planning to make sure we can continue to serve our communities if they become impacted in a significant way.
  • * Supporting Our Customers — From the sanitizing of refrigeration cases, to the changing of filters and venting, we are offering extra support to our customers during this challenging time. Please reach out if there is anything we can do to help.

We want to assure you that CoolSys remains fully operational, and we have longstanding policies and practices to ensure we will continue to be there for you and your customers throughout the weeks and months ahead. Because of our large, distributed workforce, investments in technology, and emergency preparedness, we are prepared to remain up and running at all of our locations throughout this unfortunate crisis.

If you have a question about COVID-19 safe HVAC-R practices—or anything else we can help with—please contact Jeanne Ackerman at Jackerman@coolsys.com, or 714-510-9589.


CSafe Global

CSafe Global has a history and mission that has positioned us to perform over and above industry standards no matter the circumstances.

As we all work through the new anxieties and obstacles that come with this new normal we’re experiencing, I want to offer some reassurance to our customers, partners, suppliers and employees that CSafe Global is 100% prepared for this situation and will see you all through it until the virus is contained.

I realize that is a bold statement, but I am confident in making it for several reasons. One of the most important goes to our roots. CSafe was born out of a critical need to protect vaccines and their efficacy as they were transported to developing countries in the late 1970s. We have always catered to customers who must operate in the most precise portion of the cold chain and we have invested countless resources over the years to ensure that we can exceed the very highest industry standards to meet their needs.

We have been working hard over the last several years to make significant changes that would position us to successfully provide temperature-controlled packaging solutions to every pharmaceutical company, government and now cell and gene therapy manufacturer around the world. We weren’t expecting a global crisis, just an expanded and challenging market. However, we are now in a global crisis and we are ready to support you.

With those things in mind, there are 10 key points I want to share to help you understand how CSafe can help you protect your life-saving treatments and medicines now and once this crisis has passed.

1. We are open and fully operational.

We are considered an essential business in every country where we operate. We began implementing additional precautionary procedures when the COVID-19 outbreak began to ensure the safety of our employees and our containers for usage by customers.

2. CSafe has not and will not raise our lease prices during this crisis.

We are also working with customers and partners on a case by case basis to waive fees resulting from COVID-19 related delays. This is the time for all of us to work together to help the world bring an end to this pandemic. We will support our customers in that endeavor.

3. We offer flexible leasing options.

Round trip and one way – in every region including Latin America.

4. CSafe has been a trusted partner of health organizations and governments around the world.

We transport critical shipments of life-saving vaccines, blood and plasma and medications wherever they are needed.

5. We have the best performing RKN and RAP in the industry.
  • Both containers have a broad operating range maintaining payload temperature in extreme ambient temperatures (RKN: -30°C to +49°C; RAP: -30°C to +54°C).
  • Passive holdover times are up to 8 hours for the RKN and up to 7 hours for the RAP.
  • Our RKN is approved for use on main and lower decks of all wide-body aircraft and the most common narrow-bodied freighter aircraft.
  • The CSafe RAP has the largest payload volume in the industry at 6.68 m3 (236 ft3).
6. We have thousands of units in our active container fleet.

We continue to manufacture more each day.

7. CSafe’s fleet is supported 24/7/365.

Our highly experienced and knowledgeable customer support team is available around the clock at +1-937-245-6350 (prompt 2) or customersupport@csafeglobal.com.

8. We offer a 100% container availability guarantee.

Thanks to the artificial intelligence platform we launched last year for active containers, we have filled every single order placed to date with no delays in container availability. This has not changed in the current environment.

9. Our Preventative Maintenance Rebuild (PMR) program was the industry’s first.

This program continues to set the standard for ensuring high-performing containers regardless of age.

10. We have more than 40 service centers around the world.

These facilities manage the PMR program as well as standard cleaning and sanitizing.

My hope is that this information provides some peace of mind not only to our customers, but also to the healthcare professionals, patients and their family members that we can and will protect the life-saving and life-enhancing medicines, materials and therapies needed to help in the COVID-19 pandemic or any other illness.

Stay well, Patrick Schafer, Chief Executive Officer, CSafe Global


Kelvion

Since the beginning of the current situation, our number one priority has been, and continues to be, the health and wellbeing of all our employees, business partners, and their families around the world. We are rigorously following the WHO recommendations and local governments’ guidance.

The Board receives daily reports from all manufacturing sites and on all key suppliers. Together, we are continuously working to ensure an uninterrupted supply chain and a reliable delivery performance. So far, the majority of our sites are operational except for individual plants, which had to shut down the production due to restrictions imposed by local authorities. Where lock downs were imposed, we are in negotiations with local authorities to get special permits to restart operations. Most of our white-collar employees are working from home and therewith do their best to support our business and customers. We are currently taking measures to mitigate the impact on our customers concerned and will contact them individually to discuss possible consequences.

If you’d like to discuss any of the above further, please contact your respective contact. We are always fully available for you. We firmly believe that we will overcome the challenge together and thank you for your trust.

We wish you all the best - take care of yourself!


BITZER

BITZER, the specialist for refrigeration and air conditioning technology, is now globally focusing on #closeindistance due to the coronavirus pandemic. This measure of physical distance is necessary to protect the people from one another. The company is thus making a contribution to the responsible handling of the coronavirus.

The credo of the specialist for refrigeration and air conditioning technology is usually Closer to you. Because BITZER wants to be as close as possible to its customers worldwide in order to get to know their needs and provide them with the best possible support. But the times of the coronavirus require a new way of thinking. It is now necessary to keep physical distance in order to protect each other.

BITZER is always at your side
The refrigeration and air conditioning industry plays a key role in satisfying various necessities of life – in this time even more. BITZER is therefore staying close at hand: all well-known BITZER contact persons can still be reached via e-mail, telephone or Skype.

Green Point, the service network of BITZER, is also available by phone and e-mail. Price offers, order confirmations, deliveries, pick up and invoices are prepared and sent as usual. The stock level is high: the teams on site ensure a daily refill of the necessary stock level.

At the BITZER sites
BITZER has put in place a bundle of prevention activities to keep the business running and care for their employees and workers health: all BITZER subsidiaries are instructed to stop their travel activities until further notice. Personal meetings have been reduced to a minimum, employees keep a safe distance to each other. Visitors are no longer allowed on site, soap and hand disinfectants are constantly available. Office activities are continuing, but wherever possible from a mobile office at home.
Several additional measures have been taken to ensure the production and supply of our products

Reliable and deliverable
In the future, BITZER will continue to take all necessary measures to protect employees, customers and partners, while at the same time keeping the business flow running as smooth as possible.

BITZER takes its responsibility towards society and the current overall situation very seriously. Especially now, impeccable cold chains are more important than ever. Groceries, medicine, data: BITZER supports their availability with its products and solutions. The operational procedures continue to function as reliable as customers have known them for years.


Sauermann

At Sauermann, we are determined to keep our operations running as normal in these unprecedented times – and to play our part in the fight against Coronavirus.

We are working hard to continue manufacturing and supplying our entire product range to our customers and partners, including many hospitals and healthcare facilities on the front line of the pandemic.

We want to pay tribute to our courageous employees wherever they are working: on the ground, on our production lines, in our offices and at home. We owe it to our people to keep them safe, and we are following all official guidance accordingly.

Our differential pressure sensors and data loggers are an essential weapon in the fight against the virus, and we intend to fulfil every urgent order we receive for field hospitals currently under construction.

Our supply chain is secure, our production lines are operating, and our teams are ready to serve.

Serge Bohyn, CEO


FS-Elliott

During this time, FS-Elliott Co., LLC, continues to focus on employee safety while safeguarding essential operations as we strive to be the most trusted and reliable compressed air solution provider in the world. For our production team, we are enforcing social distancing practices and other mitigation measures defined by the Centers for Disease Control to protect the health and safety of our employees. Outside of production, we transitioned all available positions to work remotely and are restricting travel to minimize the spread of the coronavirus disease in the communities where we serve.

 
FS-Elliott Co., LLC provides products and services that are critical in many essential industries including food and beverage manufacturing, paper manufacturing, petroleum and coal products manufacturing, basic chemical manufacturing, pharmaceutical and medicine manufacturing, fertilizer manufacturing, other chemical product and preparation manufacturing, plastics product manufacturing, iron and steel mills and ferroalloy manufacturing and utilities. FS-Elliott Co., LLC, will continue to provide the products and services our customers need to keep essential businesses operational during these uncertain times.

We are committed to ensuring we do everything we can to get through this together.


Star Refrigeration

Star Refrigeration is continuing to manufacture and install equipment to support essential industries and supply chains during the Coronavirus (COVID-19) pandemic.

In line with government guidance, Star is continuing to operate its UK manufacturing facilities in Glasgow, providing critical support to the cold chain and other key industries. Star is continuing to manufacture and install new refrigeration equipment to meet the demand for increased capacity and help feed the nation.

In early March, Star instigated a strict COVID-19 health and safety plan to protect manufacturing personnel and minimise risk on installation projects at customer sites nationwide. Production has continued throughout the UK lockdown at Star’s manufacturing facilities in Thornliebank and Westway, where shifts are currently operating around the clock, five days a week.

Star Refrigeration Contracts Director Lewis Brown says: “We are supporting essential industries by continuing to manufacture and install new refrigeration plant, to bring much needed additional capacity. We are also continuing installation work to improve the reliability of existing refrigeration equipment at customer facilities. This will help to ensure temperature compliance as we approach the summer months, providing the cold chain and other key industries with greater resilience.”

The government recently highlighted the importance of keeping supply chains moving to protect the economy during the COVID-19 pandemic. In an open letter to manufacturers, the Secretary of State for Business, Energy & Industrial Strategy emphasised that manufacturing is critical to the UK economy, with no restriction to its continuation under current rules.

Star Refrigeration Contracts Director Lewis Brown adds: “All manufacturing and installation work is being carried out in line with government guidelines surrounding COVID-19. The health and safety of our staff, site personnel and the wider community is our top priority. We are working in conjunction with each customer to ensure installation projects are completed safely and with minimal risk to those on site.”

Star is the UK’s largest refrigeration engineering company, working with market leaders in a variety of industries including temperature controlled storage, food and drink processing, pharmaceutical, HVAC and leisure. The company specialises in the design, manufacture and installation of chiller packages, which can be fully commissioned and tested in-house, before direct delivery to site.


Heatcraft


Dear Valued Heatcraft Customers,
I hope you had an enjoyable Easter weekend. These are highly uncertain times that have impacted us all in unforeseen ways both personally and professionally. We continue to work diligently to keep our employees safe while supporting the essential industries and businesses of our shared end-user customers. Continuing our practice of timely, transparent communication here are some key updates from the last two weeks:
1. We had our first positive case of COVID-19 in our Stone Mountain manufacturing facility over the past weekend. The Stone Mountain factory only will be shutdown for a week for sanitization and all affected employees are being quarantined. Our Tifton facility and all distribution centers are still open and operating. We are contacting impacted customers about any potential delays to their shipments.
2. We continue operating with a number of safety measures in place, like temperature checks on all employees prior to entering our operations, easy availability of hand sanitizers, elimination of all non-essential travel and remote work enablement.
3. We are pivoting as needed on the production scheduling side. We have high levels of stock and encourage you to align your orders with the available configurations for quick and easy fulfillment. Please reach out to your Heatcraft sales engineer or manufacturer representative for help on this front.
4. We also ask for your help to plan any upcoming projects, stocking orders and desired ship dates 5-6 weeks ahead of time so we can ensure that your operations are not disrupted. This is especially critical as we change over to the new DOE models. Again, please contact your local sales engineer, sales rep, wholesaler or customer service rep for assistance.
5. As part of the recently passed CARES Act, the SBA Paycheck Protection Program started accepting applications on April 3rd. Small businesses have applied for payroll relief in record numbers. We have created a special COVID-19 Hub at https://hub.heatcraftrpd.com/ that has all the details and important links regarding this program.
6. Lastly, we would like to thank you, our customer, for allowing us to contribute to the crisis response. We are encouraged to have been involved in critical projects like a COVID-19 testing facility, pharma storage facilities and temporary mobile storage units among many others. These projects are being assigned special attention and are expedited through our ordering and manufacturing process. Together we will get through this. Together we will be stronger. What we do matters.

Stay safe, Sergio Castillejos


Secop


The coronavirus pandemic has meant that we have all been confronted with unprecedented challenges. With our production facilities in Tianjin, we were faced with and had to deal with the crisis very early on. Thanks to the countermeasures we rapidly implemented, the Chinese authorities confirmed our compliance with mandatory hygiene requirements and we were able to re-start production extremely quickly. This early involvement is currently proving to be an asset as we are able to draw on experience at our Chinese plant meaning we can act quickly when it comes to implementing safety measures at our other sites.

The health of our employees is a primary concern and in order to protect them, whilst maintaining business operations, Secop has set up an emergency response team. It meets, virtually, three times a week and is made up of the CCO and CFO, branch managers, shareholder representatives, experts on production planning and human resources managers.

The team is in continuous contact with health agencies to align on best measures. Posters, protocols and regular newsletters inform employees about how to avoid infection and provide them with updates as well as giving other crucial information including emergency numbers. Furthermore, we are constantly monitoring supply chains to ensure production is maintained and sharing knowledge with our suppliers.

At Secop we take safe working conditions extremely seriously and have implemented procedures and counter measures to ensure our employees have a protected working environment. This has enabled us to successfully continue our production, guaranteeing uninterrupted deliveries despite the various roadblocks generated by this unpredictable pandemic. We are continuing to monitor the situation to adjust and improve our solutions.

We wish everyone good health and strength to survive this unparalleled situation!


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