The specialist in refrigeration compressors simplifies the search for spare parts.
BITZER is expanding its customer service and has therefore updated its tried-and-tested spare parts software. The new version of BITZER EPARTS has been online since early October.
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BITZER now makes it even easier for users to find the right spare parts for refrigeration systems. The compressor specialist has tailored its proven spare parts software to users’ specific requirements. ‘We’ve strengthened BITZER EPARTS and completely redesigned it, all the while making one thought the focus of our work: customer benefit,’ says Philippe Maratuech, Director of Services and After-Sales at BITZER. ‘Our customers should be able to quickly and easily find the spare part they need. That’s part of BITZER’s global quality standard, which is why we’ve incorporated lots of new functions and optimised existing ones, including regular updating of the integrated data. As a result, users can now always rest assured that current BITZER solutions are also represented in the system.’ Stefan Rapp, Head of Spare Part Department at BITZER, adds: ‘With the clear identification of the spare parts via EPARTS we shorten the time span between emergence of the need and delivery. We continue to expand our warehouses globally and thus ensure high availability. Besides that, our logistic partners allow for fast door-to-door deliveries. ’
BITZER’s new EPARTS spare parts software is available to all users free of charge – for the time being in German, English and French. BITZER EPARTS is thus the ideal complement to the BITZER Electronics Service Tool (BEST) software, which makes it possible to operate all BITZER IQ products, as well as BITZER software, which allows users to tailor systems and components to their individual needs.