After winning Service Partner of the Year for the first time in 2019, Carrier Transicold Southern – which is part of Glenside Commercials and headquartered in Caerphilly, with sites in Avonmouth, Portsmouth, Bracknell and Ashford – maintained the prestigious top spot with a performance score of 92% for 2020. The runner up places were secured by Carrier Transicold Northern and Carrier Transicold South & Central Scotland, with scores of 91% and 90% respectively.
Scores are based on 29 key performance indicators across 38 service standards and 610 individual checkpoints, including ‘first-time fix’ rates, planned maintenance completion figures, breakdown response times and spare-part availability.
Another PACE award of note went to Carrier Transicold Lincolnshire, receiving the Recognition Award for continued improvement year-on-year.
“It’s fantastic to be recognised for the focus we’ve placed on providing the best possible customer service,” said Aaron Woods, Depot Manager, Carrier Transicold Lincolnshire / Pullman Fleet Services. “We’ve made some foundational changes designed to strengthen our team and demonstrate our commitment to continual improvement. We’re proud to be a Carrier Transicold service partner, so it was fantastic to have the work we’ve been doing acknowledged with this award.”
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