Carrier is introducing a suite of digital solutions that will improve engagement and remote management of commercial heating, ventilating and air conditioning (HVAC) systems. Customers with Carrier SMART Service will now have visibility into their system’s performance and energy usage through a new equipment dashboard and mobile application. In addition, they will have access to an online community portal to help them manage the service and maintenance activity on their HVAC assets. With greater connectivity and system insight, building owners and facility managers can be more proactive about increasing the performance, efficiency and uptime of their systems. Carrier, a world leader in high-technology heating, air-conditioning and refrigeration solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp.
Leveraging the rapidly expanding capabilities of the internet of things (IoT) and cloud-based applications and data management, Carrier has designed these tools to enable mobile-first, on-demand customer engagement.
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“This is an exciting time for Carrier and the HVAC industry as the IoT enables innovative and intuitive tools such as these that can improve the customer experience and keep buildings comfortable and efficient,” said Chris Opie, director, North America Commercial Marketing. “We anticipate technologies to continue to evolve and we will continue collaborating with our customers to ensure we deliver solutions that best serve their needs.”
A new equipment dashboard connects customers with their complete portfolio of Carrier SMART Service-enabled equipment, providing real-time visualization of vital system and component level health measures and deeper insight into operating performance and efficiency. Information can be analyzed remotely, so that service technicians can deliver faster, more accurate diagnosis of equipment issues on site.
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Customers can also get connected via the Carrier SMART Service mobile app now available for iOS and Android devices. With its simple and intuitive interface, users can remotely monitor the health of their portfolio of chillers in real-time and have oversight of key operating parameters, recent energy consumption trends, as well as weather forecasts to help predict future usage. Advanced notifications can be setup within the app to alert when equipment is operating outside pre-defined parameters.
An online community portal provides Carrier SMART Service customers with a new way to keep track of service and maintenance history, and improves their asset management capabilities for their complete portfolio of HVAC equipment. Users can request and track service online, as well as automate service requests from smart connected equipment, improving budgeting and scheduling. The system also stores site-based service history and account information to provide greater continuity between service technicians, facility managers and others involved in the HVAC system’s operation and maintenance.
“By enabling a more seamless connection between our customers, their HVAC assets, and our field service organization, Carrier SMART Service is improving system-wide performance and reliability at customer sites as a result of faster, more accurate diagnoses of issues and delivering the right service at the right time,” said Chris Nelson, president, North America HVAC Systems & Service. “We’re intensely focused on delighting our customers by delivering services that make them more productive and can help their bottom line.”
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