Carrier Transicold has named MCT Companies Dealer of the Year for the United States and Canada and Refrigeración Especializada para el Transporte de Occidente S.A. de C.V. (RETO) Dealer of the Year for Latin America at its annual Truck/Trailer/Rail Americas dealer meeting.
Carrier Transicold’s Dealer of the Year award recognizes organizations that excel in all aspects of dealer operations, including sales, service, market penetration, customer satisfaction, business investment and growth.
“This is a transformative time for transport refrigeration with new products, technology and customer needs,” said Alice DeBiasio, Vice President & General Manager, Truck Trailer Americas and Digital Solutions, Carrier. “Customers are looking for the expertise, products, services and geographic coverage that a strong dealer network can provide. We’re proud to celebrate Carrier dealers for their achievements.”
Based in Omaha, Nebraska, MCT Companies has grown from a single dealership representing Carrier Transicold in 1986 to 19 service locations across six states. In a dynamic year for transportation companies and equipment suppliers, MCT Companies distinguished itself with its refrigeration expertise, product knowledge and ability to work creatively to satisfy customers.
“At MCT Companies, we like to say we ‘bleed blue,’ which embodies our dedication to our customers, colleagues and the Carrier Transicold brand,” said Bill Willett, Chief Executive Officer of MCT Companies. “We have a set of core values that guides every decision and interaction at every level of the organization. Simply put, our people know what to do, and they produce results that exceed our customers’ expectations.”
RETO, based in Guadalajara, Mexico, has won its fourth Dealer of the Year award in 15 years.
“This award recognizes exceptional performance in 2023, but RETO’s ability to meet high standards over a long period of time is truly inspiring,” said Alejandro Genera, General Manager of Latin America Operations at Carrier Transicold. “It’s a testament to RETO’s culture, employees and deep-rooted commitment to customer service.”
Carrier Transicold named three recipients of its Extra Mile Award for exemplary customer service: Carrier Transicold of Utah, Salt Lake City, Utah; Nordic Refrigeration, Ville St. Laurent, Quebec, Canada; and Refrigeración y Transporte, S.A. de C.V., San Pedro Sula, Honduras. In all, Carrier Transicold recognized 58 of its more than 200 dealerships throughout the Americas with 98 separate awards for customer satisfaction, growth, business investment and service proficiency in 2023.
Seven individuals from five dealerships were recognized for outstanding performance contributions:
- North America Sales Manager of the Year: Robert Janes, Jr., W&B Service Company, Lowell, Arkansas.
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North America Parts Manager of the Year: Leonel Siqueiros, CT Power, Phoenix, Arizona.
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North America Service Manager of the Year: Robert Snyder, W&B Service Company, Converse, Texas.
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20 Series Champion of the Year: Michael Clinard, W&B Service Company, Houston, Texas.
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Latin America Sales Manager of the Year: Manuel Esteves, Soluciones Ultra Frio, Callao, Peru.
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Latin America Parts Manager of the Year: Azrael Garcia, R.E.T.O S.A. de C.V., Guadalajara, Mexico.
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Latin America Service Manager of the Year: Juan Manuel Leal, Frio Servicio De Monterrey, Monterrey, Mexico.
Carrier Transicold’s annual dealer meeting was held from March 27-29 in Phoenix, Arizona. It included representatives from the United States, Canada, Mexico, Puerto Rico, Honduras, Costa Rica, Colombia and Peru. No other network is better trained or equipped to provide the professional personnel and superior technical support customers depend on to maintain and service Carrier Transicold products.
