Thermo King announced its new ThermoKare 24/7 Fleet Monitoring offering. The new service combines Thermo King expertise with TracKing Connected Solutions two-way communication capabilities and enables continuous, proactive 24/7 monitoring of the customers’ refrigerated fleet.
The ThermoKare 24/7 Fleet Monitoring gives the customers the peace of mind that the environment in which their temperature sensitive cargo is transported, is constantly monitored and taken care of by the industry experts. In case of a temperature deviation or problem with the refrigeration unit, the Thermo King team immediately responds and takes actions to resolve the issue remotely or recommend the nearest on-the-ground support for rapid resolution.
“The new ThermoKare 24/7 Fleet Monitoring is more than just an alarm that notifies the fleet manager about a problem with the cargo. We’re actually taking this burden off his or her shoulders,” said YoungJo Hong, senior product manager services concepts at Thermo King. “With the ThermoKare 24/7 Fleet Monitoring we paired the real time data analytics with Thermo King experts, who monitor and actively help customers if a problem arises. We’ve combined the technology, knowledge, and service infrastructure to back our customers up throughout every step of their cargo’s journey.”
In the event of a breakdown or problem, the first action is to resolve it by using the TracKing two-way communication capabilities that allow the Thermo King expert to manage the refrigeration unit remotely. In case the problem couldn’t be resolved remotely and requires an immediate attention from the customer, the customer receives immediate notification of the event including the expert analysis, recommendation for next steps and directions to the nearest Thermo King service dealership that can provide the solution.
“With ThermoKare 24/7 Fleet Monitoring, our customers can rest assured that the condition in which their cargo travels is monitored and controlled by true experts. Especially in combination with ThermoKare Service Agreements, our complete uptime solution gives them the peace of mind to focus on the rest of their operations,” said YoungJo Hong.
