With the objective of improving customer service, CAREL has set up a new organisational unit, called After-Sales & Service, headed by Riccardo Bianchi, Group Head of After-Sales & Service. The Customer Solution Team and the After-Sales & Service Sales & Marketing Team both come under this new structure.
“The primary objective of this organisational unit is to pursue one of the CAREL Group’s main development strategies, strengthening its focus on after-sales and service, areas where the company sees important opportunities for growth”, commented Giandomenico Lombello, Group Managing Director. “We are confident that After-Sales & Service will help us further improve our customer service.”
Starting November 2019, a new organisational structure called Group Supply Chain has also been active at CAREL, headed by Andrea Braggion, Group Head of Supply Chain, whose role is to coordinate Purchasing and Logistics at a Group level.
“With this new structure, we intend ensure close coordination between our different plants globally”, stated Pietro Rossato, Group Chief Operations Officer. “The purpose of the Group Supply Chain area is also to guarantee greater integration between Purchasing and Logistics, so as to optimise the management of material flows and control of related costs”.
Finally, Andrea Ton has recently joined the CAREL Group, in the role of “HSE Manager”, with the aim of pursuing more effective oversight and coordination of activities related to Health, Safety and the Environment.
