Carrier Global Corporation, a leading global provider of healthy, safe and sustainable building and cold chain solutions, is pleased to announce the launch of its new BluEdge service platform for Carrier and CIAT heating, ventilating and air conditioning (HVAC) equipment in Europe. The tiered BluEdge service platform is designed to meet unique customer requirements and keep equipment running efficiently throughout the product lifecycle.
Long-term collaboration is the basis of exceptional service. Central to the BluEdge service platform is a tiered-service model that provides a range of dynamic options to fully meet customer needs. The tiers of service include:
- Core: An economical solution for customers with a connected chiller and need for standard support. The Core plan allows Carrier to support customer needs with a mix of online and onsite presence.
- Enhance: A complete preventive maintenance agreement that combines side presence with a high level of remote connectivity. Carrier maximizes equipment life, uptime and performance with customized support for each HVAC asset. Services can be selected according to specific needs, system configuration and fiscal goals. With an Enhance solution, Carrier guarantees compliance with F-Gas regulations.
- Elite: The Elite Plan is the ultimate worry-free program for clients who require the highest level of equipment reliability, uptime and fiscal certainty. Repair or replacement of maintainable failed parts is included in this agreement, and a comprehensive cooling contingency plan can be put in place if desired.
TheBluEdge service platform helps to maximize performance, protect investments and maintain HVAC budget. Carrier can create a plan for every customer that helps ensure equipment performance and longevity.
