Mitsubishi Heavy Industries Heat Pumps NZ has received the 2025 People’s Choice Award from Consumer NZ for the third consecutive year, recognising consistent performance in reliability and customer satisfaction.
The award follows Consumer NZ’s latest independent survey of over 1,500 heat pump owners across New Zealand. Mitsubishi Heavy Industries achieved a 93% reliability score and a 92% overall customer satisfaction rating, securing its place as the preferred brand among consumers.
The People’s Choice Award is based solely on independent consumer feedback, with no input from manufacturers. Survey participants evaluated their most recent heat pump purchase, including unit performance, reliability, fault resolution, and overall satisfaction on a 0–10 scale. To qualify, brands must significantly outperform competitors across all metrics, with results meeting strict statistical standards.
“We are humbled to be selected once again as the recipients of People’s Choice Award,” said Akihiro Nakajima, Managing Director of Mitsubishi Heavy Industries Heat Pumps NZ. “We are deeply grateful for [our customers’] trust and positive feedback, as well as the opportunity to provide them with comfort at home all year around.”
Consumer NZ is a non-profit organisation known for independent product testing, consumer rights advocacy, and providing unbiased information to support purchasing decisions.
