Solucious, a Belgian food service business of the Colruyt Group, benefits from the real-time visibility, traceability and proactive management of their delivery operations thanks to Thermo King Connected Solutions. The telematics offering from Thermo King allows Solucious not only to obtain the real time temperature and position data, but also critical information like setpoints, alarms or hours of operation from their trucks, vans and semi-trailers.
Managing mainly Thermo King refrigerated 140 trucks and vans and 30 semi-trailers from six regional hubs and three distribution centres in Belgium, Solucious supplies food items for professional customers such as hotels, restaurants, hospitals, caterers and schools.
“Our fleet managers use telematics every day to ensure that the cold chain is maintained every step of the journey. Thermo King’s connectivity allows us to always know the location of our vehicles and offers complete monitoring of the refrigeration units. From preventive maintenance intervals to monitoring the hours of operation and set point temperatures, all this data is important for proper management of the cold chain. Additionally, all the information is archived for traceability, and available to our quality department for use when answering customers’ queries,” said Maxence De Vroey.
The telematics module works completely autonomously, allowing for 24/7 monitoring of the fleet. The real-time data enables Solucious to quickly respond to any issues, such as changes in cooling pressure, and to maintain the highest level of quality for their customers.
Leveraging the TracKing system, Thermo King and its local dealer can, from a central point, access the same information about the Solucious’ fleet. This allows for quick and effective interventions if problems arise, guiding the customer to the nearest workshop or recommending the best actions necessary. With access to the entire fleet’s file, Thermo King service team is better equipped to prepare for any challenge that may arise, saving time and resources during maintenance and emergencies.
